How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
49766785
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

I have Windows 7 and cannot access my Windows email account,

Customer Question

I have Windows 7 and cannot access my Windows email account
JA: Just to clarify, what email service provider are you using for this account?
Customer: Outlook
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: I am not sure. I click the email icon and Outlook opens; that is on my main computer; this is the laptop
JA: What troubleshooting have you tried?
Customer: nothing that works
JA: Anything else you want the Email Expert to know before I connect you?
Customer: I have an active account
Submitted: 1 month ago.
Category: Email
Expert:  Bryan replied 1 month ago.

Hi, my name is ***** ***** I'll be assisting you today.

When did you first start having this issue with Outlook? Do you get any error/message now?

Expert:  Bryan replied 1 month ago.

Please reply at the box below. Thank you,