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I have Windows 7 and cannot access my Windows email account,

Customer Question
I have Windows 7...

I have Windows 7 and cannot access my Windows email account

Technician's Assistant: Just to clarify, what email service provider are you using for this account?

Outlook

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

I am not sure. I click the email icon and Outlook opens; that is on my main computer; this is the laptop

Technician's Assistant: What troubleshooting have you tried?

Nothing that works

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I have an active account

Submitted: 1 year ago.Category: Email
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Answered in 5 minutes by:
9/9/2017
Email technician: Bryan, Computer Support Specialist replied 1 year ago
Bryan
Bryan, Computer Support Specialist
Category: Email
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hi, my name is ***** ***** I'll be assisting you today.

When did you first start having this issue with Outlook? Do you get any error/message now?

Ask Your Own Email Question
Email technician: Bryan, Computer Support Specialist replied 1 year ago

Please reply at the box below. Thank you,

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Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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