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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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Deleted an email by mistake 8/21/17/ can it be recovered? My

Customer Question

deleted an email by mistake 8/21/17/ can it be recovered?
JA: Just to clarify, what email service provider are you using?
Customer: My service is AOL
JA: How long has this been going on with your Aol account? What troubleshooting have you tried?
Customer: just once. not an expert on the computer.
JA: Anything else you want the Email Expert to know before I connect you?
Customer: just how to retrieve if possible.
Submitted: 1 month ago.
Category: Email
Expert:  Mr.Med replied 1 month ago.

Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Mr.Med replied 1 month ago.

1. Please go to AOL .com In the top right corner, click on the envelope icon to go to AOL Mail and then sign in to your AOL account.
2. Click on the Trash icon located on the left panel to open the Trash folder.

Can you see the email you deleted please?

Expert:  Mr.Med replied 1 month ago.

Hi,

Do you still need help ?

Expert:  Mr.Med replied 1 month ago.

hello,

Has everything worked out ? do you still need help please?