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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I got a new phone, and used a different Gmail for its main

Customer Question

I got a new phone, and used a different Gmail for its main account. Same phone number. My Google authenticator stopped working. Do I or can I merge the accounts or add two account's google authenticator to my phone? I'm not sure how this all works. I'm blocked out of financial accounts right now
JA: How long have you had this issue with your Gmail account?
Customer: since I got the phone. I couldn't remember the first one so created new. Now cannot log into coinbase.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web browser
JA: What troubleshooting have you tried?
Customer: I've accessed the gmail and authenticator associated with it, but I don't know how to possibly switch all old and new business to the new account's authenticator.
JA: Anything else you want the Email Expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Email
Customer: replied 1 month ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer: replied 1 month ago.
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 1 month ago.
remote assistance is good.
Expert:  Isaac Franklin replied 1 month ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  Isaac Franklin replied 1 month ago.

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.