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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I cannot access my email account. Whenever I try to log on

Customer Question

I cannot access my email account. Whenever I try to log on it goes to file, and I can't get in to my incoming mail. This is Windows Live
JA: What's the make/model of your device? How old is it?
Customer: Dell desk top about 6 years
JA: How long has this been going on? What troubleshooting have you tried?
Customer: 2 days: I have try settings and re-entering my information, but have not been successful.
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: Only that my expertise is limited. Also I believe I still have a Geek Squad account, but haven't used it in a while.
Submitted: 1 month ago.
Category: Email
Expert:  Jason Jones replied 1 month ago.

Hello,
I am the person that will be helping you today.

I must ask a question or two before we begin. Before we begin, please, understand that responding to my questions does not cost more. Also, me responding does not cost more.

Who is your e-mail provider? Please, do not enter your full email address. If you do that, it will be blocked. For that reason, please tell me what comes after the @ sign.

Thank you,
Jason

P.S. If you do not know the answers to any of my questions or are confused about something, please let me know by replying on this page.