Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I cannot access my email account. Whenever I try to log on…

Customer Question
I cannot access my...

I cannot access my email account. Whenever I try to log on it goes to file, and I can't get in to my incoming mail. This is Windows Live

Technician's Assistant: What's the make/model of your device? How old is it?

Dell desk top about 6 years

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

2 days: I have try settings and re-entering my information, but have not been successful.

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

Only that my expertise is limited. Also I believe I still have a Geek Squad account, but haven't used it in a while.

Submitted: 11 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 5 minutes by:
9/9/2017
Email technician: Jason Jones, Computer Technician replied 11 months ago
Jason Jones
Jason Jones, Computer Technician
Category: Email
Satisfied Customers: 19,501
Experience: 10+ years of work experience.
Verified

Hello,
I am the person that will be helping you today.

I must ask a question or two before we begin. Before we begin, please, understand that responding to my questions does not cost more. Also, me responding does not cost more.

Who is your e-mail provider? Please, do not enter your full email address. If you do that, it will be blocked. For that reason, please tell me what comes after the @ sign.

Thank you,
Jason

P.S. If you do not know the answers to any of my questions or are confused about something, please let me know by replying on this page.

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,765 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,718 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

686 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I haven't received any email since last Thur. On that day I
I haven't received any email since last Thur. On that day I was at the geek squad and they had me change my email password … read more
PC_Wizzard
PC_Wizzard
IT Technician
45 satisfied customers
My Outlook is not accepting my password. This is a recurring
My Outlook is not accepting my password. This is a recurring problem … read more
Kamil Anwar
Kamil Anwar
Exchange & Email Consultant
Bachelor's Degree
1,765 satisfied customers
I have been with Netflix for several years. My computer
I have been with Netflix for several years. My computer started acting up and I took it to Best Buy to have the Geek Squad fix what was wrong. While there Yahoo would not let them or me in with my pas… read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,398 satisfied customers
I have a geek squad acct. my problem is for 3 days i haven't
i have a geek squad acct. my problem is for 3 days i haven't had any e-mail in my inbox and i keep getting notices from some one called re-image that says my computer has been taken over by a virus! … read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
My Windows Live Mail account is not working. For the past
My Windows Live Mail account is not working. For the past couple of days I have been getting a pop-up message stating that I cannot send or receive email messages. … read more
John
John
System/Network administrator
High School or GED
2,074 satisfied customers
My windows live mail is not recognizing my password. error
Hi My windows live mail is not recognizing my password. error message ID ox800 cccof … read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
My email that I had with windows live mail was discontinued
my email that I had with windows live mail was discontinued because the provider I had went out of business. I would like to continue with windows live mail with my contacts as auto mail addresses. is… read more
PC_Wizzard
PC_Wizzard
IT Technician
45 satisfied customers
I cannot log back into my gmail acct which I have had for
I cannot log back into my gmail acct which I have had for about 5 years. Geek squad remote set it up when I first got my laptop. I took my laptop to the local library to sync my new kindle e-reader to… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I need help in getting my ATT Email account working in my
I need help in getting my ATT Email account working in my Windows 10 Mail in Outlook.com. When I sign in to my email account in Outlook.com it says an account already exists with my ATT Account***@***… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
I have a relatively new Dell Computer. I use Outlook for my
I have a relatively new Dell Computer. I use Outlook for my email. I have not been able to use Outlook for a day. The message is.......Outlook is not responding. What do I do? … read more
Cris
Cris
62 satisfied customers
I cannot sign into Hotmail - this issue has been going on
I cannot sign into Hotmail - this issue has been going on about 5 days. I don't want to lose our information we have on this account! We had a Geek Squad work 5 hours on this yesterday. They could not… read more
derrickonline
derrickonline
Information Technology Manager
328 satisfied customers
I have past two years used google e mail I have been blind
I have for the past two years used google e mail I have been blind copy my different groups some groups have 100 people in the group .I received a e mail about 6 days ago asking if I wanted not to rec… read more
Adam Ziolkowski
Adam Ziolkowski
Certificate
7 satisfied customers
Miro; My Windows live Mail server is always cutting out, and
Hi, Miro; My Windows live Mail server is always cutting out, and says it has problems with my IMAP server. It is slow. Is there a compatibility problem between Windows Live Mail and Windows 10? Window… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
686 satisfied customers
Currently I cannot attach more than 2 photos to an email.
Currently I cannot attach more than 2 photos to an email. Last month, I sent two emails each with 40 photos attached. What has gone wrong?… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
686 satisfied customers
My windows live mail service has a problem. Every day it bounces
My windows live mail service has a problem. Every day it bounces incoming mail saying box is over quota. I want to increase storage capacity but cannot get to a place which can help me. Also, I need t… read more
Kamil Anwar
Kamil Anwar
Exchange & Email Consultant
Bachelor's Degree
1,765 satisfied customers
My windows live account can send pop3 emails, but it is not
My windows live account can send pop3 emails, but it is not receiving email. What to do? Jerry… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
686 satisfied customers
I had my Outlook Express connected to my hotmail account. I
I had my Outlook Express connected to my hotmail account. I had to change passwords and while I changed Outlook Express password, it would never reconnect. Solution, I was lead to believe, was to upgr… read more
Hunter Owens
Hunter Owens
Computer Specialist
Bachelor\u0027s Degree
1,009 satisfied customers
I have set up an Outlook 2010 account for a friend, configured
I have set up an Outlook 2010 account for a friend, configured it to receive the incoming mail and send outgoing mail via his it provider. Testing the configuration settings everything seems OK and bo… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x