How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

I think I was hacked into and now I can not log in at all.

Customer Question

Hi, I think I was hacked into and now I can not log in at all. I'm locked out and really need to get into it. Can you help?
JA: Have you tried having password ***** directions emailed to you?
Customer: Yes but it is not letting me in, it keeps taking me in a circle. Very frustrating. Since I was notified that I was hacked into, I tried to change my password ***** Now I can't even log in. Is there anyway you can check to see what is going on? My name is*****: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: my email address is***@******.***
JA: What troubleshooting have you tried?
Customer: All I have done is do the forgot my password
JA: Anything else you want the Email Expert to know before I connect you?
Customer: My husband just downloaded Norton We both went through the steps on the yahoo site but it is not helping
Submitted: 1 month ago.
Category: Email
Expert:  Kris Rodgers replied 1 month ago.

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

Expert:  Kris Rodgers replied 1 month ago.

Sorry for the delay, we are busy and I've just got to your question.
Can you let me know when you're ready to look at this and we will make a start.