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I want to log into my old email address but I cannot

Customer Question
remember the password ***** e-mail...
I want to log into my old email address but I cannot remember the password ***** e-mail is***@******.***
JA: When did you last reset your username and password?
Customer: ABOUT 5 YEARS OR MORE
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: THRU A COMPUTER BUT I HAVE'NT USED IT FOR A FEW YEARS
JA: What troubleshooting have you tried?
Customer: I HAVE TRIED DIFFERANT PASSWORDS BUT DON'T WORK
JA: Anything else you want the Email Expert to know before I connect you?
Customer: NO JUST LET ME KNOW WHAT MY PASSWORD *****
Submitted: 3 months ago.Category: Email
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Answered in 4 minutes by:
9/9/2017
Email technician: Jess M., Computer Support Specialist replied 3 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,054
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Unfortunately, there is no way of retrieving what your actual or current password ***** If your password ***** ***** the only way to regain access to the account is by resetting it.

Do you still use the mobile phone ending in 96? What is the full mobile number?
Please let me know by replying to me here so that I can help you further.

Best regards,
Jess

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Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,054
2,054 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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