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I want to log into my old email address but I cannot

Customer Question
I want to log...

I want to log into my old email address but I cannot remember the password ***** e-mail is***@******.***

Technician's Assistant: When did you last reset your username and password?

ABOUT 5 YEARS OR MORE

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

THRU A COMPUTER BUT I HAVE'NT USED IT FOR A FEW YEARS

Technician's Assistant: What troubleshooting have you tried?

I HAVE TRIED DIFFERANT PASSWORDS BUT DON'T WORK

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

NO JUST LET ME KNOW WHAT MY PASSWORD *****

Submitted: 11 months ago.Category: Email
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Answered in 4 minutes by:
9/9/2017
Email technician: Jess M., Computer Support Specialist replied 11 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Unfortunately, there is no way of retrieving what your actual or current password ***** If your password ***** ***** the only way to regain access to the account is by resetting it.

Do you still use the mobile phone ending in 96? What is the full mobile number?
Please let me know by replying to me here so that I can help you further.

Best regards,
Jess

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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