How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask databank876 Your Own Question
databank876
databank876, Computer Support Specialist
Category: Email
Satisfied Customers: 448
Experience:  Using and troubleshooting email problems for many years.
53814968
Type Your Email Question Here...
databank876 is online now
A new question is answered every 9 seconds

I have a problem i cant get into my email, google gmail, no

Customer Question

I have a problem i cant get into my email
JA: Just to clarify, what email service provider are you using?
Customer: google gmail
JA: Have you installed any updates recently?
Customer: no my husband change everything to go to his email. I need to get into my email. He change this account to go to him
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Email
Expert:  databank876 replied 1 month ago.

Hello and good night.

I am sorry to hear that you are unable to access your Gmail. In order for you to regain access to your account, there are a few questions that you need to answer on the Google site. For example, you will be asked questions like the recovery phone number, backup email address, date when the email address was created, etc. Please click here to initiate the password ***** process. Follow the instructions as given along each step. If at any time you do not remember or know the answer to what is asked, click on "Try a different question."

Please let me know if you have any success.

Expert:  databank876 replied 1 month ago.

Hello and good night.
It has been a few days since I responded to your request and as such I am just checking up on you to see if you were able to get into your Gmail account.
If my answer solved your problem, please remember to provide a positive rating.
I hope that your night/morning will be great.