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I would like to know why my fraud protection program is not…

Customer Question
I would like to...

I would like to know why my fraud protection program is not working on my online banking. I checked through Explorer and it was working.

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

I have Bell Aliant.

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

I access it through my laptop.

Technician's Assistant: What troubleshooting have you tried?

I have tried several times to download the program which is Trusteer Rapport with no success.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I don't believe there is anything else, thanks.

Submitted: 11 months ago.Category: Email
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Answered in 11 minutes by:
9/8/2017
Email technician: Dustin, Email Specialist replied 11 months ago
Dustin
Dustin, Email Specialist
Category: Email
Satisfied Customers: 14,270
Experience: Specializing in Thunderbird, Eudora, Outlook, Outlook for Mac, Mac Mail, Windows Live mail, Incredimail and a few others! Also Worked in The US Army as A Network Switching Systems Operator/Controller
Verified

Welcome to Justanswer.com, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

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Email technician: Dustin, Email Specialist replied 11 months ago

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

What exactly happens when you try to download the fraud program? Do you get an error? Also, what browser are you using when you try to download the program?

Thank you for your reply,
Dustin S.
Senior Technician and Former 31F1P ( Network Switching Systems Operator / Maintainer)

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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