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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I have an oversized e-mail in my outbox outllok 2013, I

Customer Question

I have an oversized e-mail in my outbox outllok 2013, I can't delete it. can you help?
JA: How long has this been an issue?
Customer: 2 days
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: desktop computer, northstate.net web browser
JA: What troubleshooting have you tried?
Customer: delete my e-mail address, reinstall, also simply trying to delete it
JA: Anything else you want the Email Expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Email
Expert:  Viet - Email Tech replied 1 month ago.

Hi,
I'm sorry about the issue. What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

Is there any error or message?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Expert:  Viet - Email Tech replied 1 month ago.

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Customer: replied 1 month ago.
I use***@******.***. There were no error messages.
Expert:  Viet - Email Tech replied 1 month ago.

1. Is it an email message that you were trying to send? Or is it an email message that you've received?

2. Also, are you currently able to receive new email messages fine?

Please reply at the box below. Thank you.

Expert:  Viet - Email Tech replied 1 month ago.

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,