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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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Unable to login....not recognizing my password, That would

Customer Question

Unable to login....not recognizing my password
JA: Have you tried having password ***** directions emailed to you?
Customer: That would be great!
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: Hmmmm...uncertain. ATT
JA: How long has this been going on with your email account? What troubleshooting have you tried?
Customer: Just recognized. My gmail account is fine
JA: Anything else you want the Email Expert to know before I connect you?
Customer: No
Submitted: 1 month ago.
Category: Email
Expert:  Viet - Email Tech replied 1 month ago.

Hi,
I'm sorry about the issue. Are you having issue with your att, sbcglobal, bellsouth, etc. email address?

Do you have Windows xp, vista, or 7, 8, 10, or Mac computer?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Customer: replied 1 month ago.
Mac computer. issue is with bellsouth.net
Customer: replied 1 month ago.
No remote connection needed if you give me guidelines
Expert:  Viet - Email Tech replied 1 month ago.

Thank you. OK, I will provide written instructions per your request. Please let me know the followings first:

Is your bellsouth.net email account password ***** at the att.com website?

Do you remember your exact bellsouth.net email password? It is case-sensitive.

Can you please confirm your full bellsouth email address?

Please reply at the box below. Thank you.

Customer: replied 1 month ago.
I have written down the password ***** it refuses to recognize. Meanwhile, I was offered the opportunity to "reset" and did so. It is not accepting either
Expert:  Viet - Email Tech replied 1 month ago.

Thank you. For account security verification, what's your Last name and your Zip code?

Please reply at the box below. Thank you.

Customer: replied 1 month ago.
Guess this won't work. I've already given you more info than necessary in order for you to help me!!!!!!
Expert:  Viet - Email Tech replied 1 month ago.

I'm trying to help you; we guarantee our service, so don't worry. For account security verification, what's your Last name and your Zip code?

Please reply at the box below. Thank you.

Customer: replied 1 month ago.
No thanks, I'm feeling uncomfortable. Will have to seek help elsewhere it appears
Expert:  Viet - Email Tech replied 1 month ago.

I'm sorry. ATT / Bellsouth will not help you if you do not have internet service with them any more. We have an A+ service rating at the Better Business Bureau website:

http://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403/

And we guarantee our service, so you don't have to worry about anything. Thank you.

Expert:  Viet - Email Tech replied 1 month ago.

Do you still need help with your att email issue?

Please type at the box below, then click on the Send button below to communicate with me, so I can help; we guarantee our service. Thank you,

Expert:  Viet - Email Tech replied 1 month ago.

Please let me know if you still need help with this. Thank you.