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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I LOST ALL MY EMAIL THAT I WAS KEEPING FOR TIME WHEN I CLICK

Customer Question

i LOST ALL MY EMAIL THAT I WAS KEEPING FOR LONG TIME WHEN I CLICK ON THAT NEW SYSTEM THAT OFFERED AND I JUST WANT TO GO BACK TO THE ALL SYSTEM
JA: Just to clarify, what email service provider are you using?
Customer: THE YAHOO.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: THROUGH MY COMPUTER
JA: What troubleshooting have you tried?
Customer: NONE
JA: Anything else you want the Email Expert to know before I connect you?
Customer: I JUST WANT TO RECOVER ALL MY LOST EMAILS
Submitted: 1 month ago.
Category: Email
Expert:  Jason Jones replied 1 month ago.

Hello,
I am sorry to hear about your problem. My name is ***** *****, I am a Tech Expert with over 20 years of experience and look forward to helping you today.

I must ask a question or two before we begin. Thank you in advance for taking the time to answer.

Which program do you use to access your email (Outlook, Mac Mail, Entourage, Internet Explorer, Firefox, etc)?

Thank you,
Jason

P.S. If you do not know the answers to any of my questions or are confused about something, please let me know by replying on this page.

Customer: replied 1 month ago.
firefox
Expert:  Jason Jones replied 1 month ago.

Are you able to log into your e-mail account at all?