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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I have to reactivate my account and cannot remember my

Customer Question

I have to reactivate my account and cannot remember my password ********@******.***
JA: Have you contacted anyone about your account?
Customer: This is my first attempt to contact Pearl
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Through Safari
JA: What troubleshooting have you tried?
Customer: contacting you and following instructions that I get stopped because I cannot remember my password ***** when I try to get someone to help I just get GOOGLE page up
JA: Anything else you want the Email Expert to know before I connect you?
Customer: I do not want to lose email especially now. I have three email addresses:***@******.***;*****@******.*** and***@******.***
Submitted: 1 month ago.
Category: Email
Expert:  Mr.Med replied 1 month ago.

Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Mr.Med replied 1 month ago.

I'm sorry about the issue, please go to the Account support page :
Follow the instructions. You'll be asked some questions to confirm it's your account. Answer as best you can.
Reset your password. Choose a strong password ***** you haven't already used with this account.

Let me know the results

Thank you

Expert:  Mr.Med replied 1 month ago.

Has everything worked out, Do you still need help please?

Expert:  Mr.Med replied 1 month ago.


Has everything worked out ? do you still need help please?