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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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Had difficulty logging on to outlook, purchased $175.00

Customer Question

had difficulty logging on to outlook, purchased $175.00 quickfix. last 12 hours. still cannot log on
JA: How long has this been an issue?
Customer: after purchase bout 12 hours
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: my Samsung is unable to access email as well
JA: What troubleshooting have you tried?
Customer: only talked with you
JA: Anything else you want the Email Expert to know before I connect you?
Customer: that bout it
Submitted: 1 month ago.
Category: Email
Expert:  Martin replied 1 month ago.

Hello and welcome.

Sorry to hear you're having trouble with your email.

May I connect with you remotely to troubleshoot the issue directly?

Regards,
Martin