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I'm in Costa Rica, out of range of my cell phone. I can't…

Customer Question
I'm in Costa Rica...

I'm in Costa Rica, out of range of my cell phone. I can't get into my e-mail without a code, and my cell won't tell me the code Hotmail sends me. At one point in my search, I was given the option of repeating some of my own earlier e-mails, including subject line. I have two of those--see below-- but now I can't find the site to put them in. I am

Technician's Assistant: How long have you had this issue with your Hotmail account?

Since I came to Costa Rica last Sunday

Technician's Assistant: Have you installed any updates recently?

No

Submitted: 11 months ago.Category: Email
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Answered in 18 minutes by:
9/8/2017
Email technician: Kris Rodgers, IT Manager replied 11 months ago
Kris Rodgers
Kris Rodgers, IT Manager
Category: Email
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

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Email technician: Kris Rodgers, IT Manager replied 11 months ago

Hi
Sorry for the delay, we are busy and I've just got to your question.
Can you let me know when you're ready to look at this and we will make a start.
Thanks
Kris

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Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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