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I am trying to open my email account. It has been locked…

Customer Question
I am trying to...

I am trying to open my email account. It has been locked since June. I do not seem to be getting the password ***** I have no idea how to find out when I opened the account. I am 87 years old and having a hell of a time. PLEASE HELP ME

Technician's Assistant: Just to clarify, what email service provider are you using for this account?

Charter brings the cable, the email is gmail

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

On this computer

Technician's Assistant: What troubleshooting have you tried?

Everything that pops up tells me to enter password, then say incorrect password. I am aware I might have forgotten the password, but I don't think so. I have only ever had two passwords.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No. I just want my email back.

Submitted: 8 months ago.Category: Email
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Answered in 6 minutes by:
9/8/2017
Email technician: Moses C,
 replied 8 months ago
Moses C
Category: Email
Satisfied Customers: 791
Experience: Resolution Specialist at Wipro Bpo Services
Verified

Hi, Welcome to JustAnswer support, thank you for utilizing our service.
I will do my best to help you out in fixing the issue you are facing.
What email service is interrupted?

How do you access your email?

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,097
2,097 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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