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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I am trying to open my email account. It has been locked

Customer Question

I am trying to open my email account. It has been locked since June. I do not seem to be getting the password ***** I have no idea how to find out when I opened the account. I am 87 years old and having a hell of a time. PLEASE HELP ME
JA: Just to clarify, what email service provider are you using for this account?
Customer: Charter brings the cable, the email is gmail
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: on this computer
JA: What troubleshooting have you tried?
Customer: everything that pops up tells me to enter password, then say incorrect password. I am aware I might have forgotten the password, but I don't think so. I have only ever had two passwords.
JA: Anything else you want the Email Expert to know before I connect you?
Customer: no. I just want my email back.
Submitted: 1 month ago.
Category: Email
Expert:  Moses C replied 1 month ago.

Hi, Welcome to JustAnswer support, thank you for utilizing our service.
I will do my best to help you out in fixing the issue you are facing.
What email service is interrupted?

How do you access your email?