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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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Outlook. On my PC and the Outbox has not sent any of my

Customer Question

JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: Outlook
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: on my PC and the Outbox has not sent any of my emails since Tuesday
JA: What troubleshooting have you tried?
Customer: Please make this simpler for a 77 year old lady, I have switched everything off and then on again
JA: Anything else you want the Email Expert to know before I connect you?
Customer: Ask for someone who speaks in simple and clear English and do you mean connect me by phone?
Submitted: 1 month ago.
Category: Email
Expert:  Jess M. replied 1 month ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Have you tried to access your bigpond account using a web browser like Internet Explorer, Chrome or Firefox? This is to test if the password ***** are using in MS Outlook is still working.

Please let me know by replying to me here so that I can help you further.

Best regards,