Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I have not used GMAIL for almost a year. Today I downloaded…

Customer Question
Hi, I have...

Hi, I have not used GMAIL for almost a year. Today I downloaded the latest client version and attempted to activate my 5 email accounts. I successfully got 4 working. I screwed up entering the password ***** the 5th one - probably a typo. I have tried following the recovery instructions but I am very computer illiterate and unable to follow the instructions. PLEASE HELP. The email address in question is***@******.***. and the password ***** D4404gJ4621l. I tried using the client instructions but could not follow them. The email address that works is very similar - [email protected] Thank you very much for your help. D.J.

Technician's Assistant: How long have you had this issue with your Gmail account?

2 or 3 hours

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Incredimail or gmail client

Technician's Assistant: What troubleshooting have you tried?

Incredimail offers a "help" screen but it is too technical for me. I am very computer illiterate and 78 years old.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

What can I tell you that will help?

Submitted: 11 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 4 minutes by:
9/8/2017
Email technician: Jess M., Computer Support Specialist replied 11 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 8,128
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. I tried to access your problem Gmail account with the password ***** mentioned but it says the password ***** changed 18 days ago. Did you make that password *****?

Please let me know by replying to me here so that I can help you further.

Best regards,
Jess

Ask Your Own Email Question
Email technician: Jess M., Computer Support Specialist replied 11 months ago

I am trying to reset the password ***** Do you still use the mobile phone number ending in 16? Please tell me the full mobile number.

Ask Your Own Email Question
Customer reply replied 11 months ago
I screw up things easily so, yes, that was probably my change.
Email technician: Jess M., Computer Support Specialist replied 11 months ago

I am trying to reset the password ***** Do you still use the mobile phone number ending in 16? Please tell me the full mobile number.

Ask Your Own Email Question
Customer reply replied 11 months ago
All I need is to know is what the current password *****
Email technician: Jess M., Computer Support Specialist replied 11 months ago

Unfortunately, there is NO WAY to know that. If password ***** ***** we need to reset it to assign a new password.

Ask Your Own Email Question
Customer reply replied 11 months ago
It was probably a typo and very close to the correct password.
Customer reply replied 11 months ago
Can you get the correct password ***** google?
Email technician: Jess M., Computer Support Specialist replied 11 months ago

Unfortunately, no, we cannot retrieve the current password, no way to do it. Please let us just reset it. Several failed login attempts can lock the account so guessing the password ***** ***** ideal. Please tell m e the mobile number.

Ask Your Own Email Question
Customer reply replied 11 months ago
How do we reset a new password ***** the old one?
Email technician: Jess M., Computer Support Specialist replied 11 months ago

That is why I am asking for the mobile phone number associated with the account, the one ending in 16.

Ask Your Own Email Question
Email technician: Jess M., Computer Support Specialist replied 11 months ago

I initiated the reset. You shall receive a code from Google. Please give me the code. I will create a temporary password ***** you. Then you can change it any time.

Ask Your Own Email Question
Customer reply replied 11 months ago
where do i enter the verificv=cation code?
Customer reply replied 11 months ago
code is G-6122959 of G-293831
Customer reply replied 11 months ago
I'll try again
G-293831
Email technician: Jess M., Computer Support Specialist replied 11 months ago

Thank you. One moment

Ask Your Own Email Question
Email technician: Jess M., Computer Support Specialist replied 11 months ago

Thank you for patiently waiting.

I was able to reset your password ***** created a temporary one for you.

Here is the link for a private note containing your password. This note will self destruct after opening it, ensuring that you will be the only one to read it:

https://privnote.com/EBx5Lt7v#fd3SkHyqm

You can visit this link using a web browser to change your password:

https://myaccount.google.com/u/1/security

I hope that helped.

Please remember to rate my service positively (3-5 stars/faces) if this helped. Tips are always highly appreciated!

If you need further assistance, please do not rate me negatively with 1 or 2 faces. Instead, please reply to me so that I can help you further.

Thank you!

Best regards,
Jess

Ask Your Own Email Question
Customer reply replied 11 months ago
Unfortunately this was an unsatisfactory experience that did not resolve my problem. The "expert" may have been able to fix the situation if it had not been for a communications problem. I did not understand his questions which made my responses difficult for him. He could not bring his understanding of the problem down to my ability to understand, therefore, our conversation was of no value. I appreciate his effort but in this instance the system did not work to a satisfactory conclusion. As advertised please issue a 100% satisfaction guarantee refund to my credit card. Thank you, *****
Email technician: Jess M., Computer Support Specialist replied 11 months ago

Hi,

Thank you for writing back and I am very sorry about the miscommunication.

Were you able to get the password ***** created for your email account?

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 8,128
8,128 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

8,128 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,765 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,718 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

686 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I have incredimail on my desk top for a number of years.
I have incredimail on my desk top for a number of years. Tried downloading incredimail to a laptop, goes through all the procedures of installing but does not open program even though the icon appears… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
992 satisfied customers
Just downloaded incrediback registration code successfully
Just downloaded incrediback registration code successfully but emoticon superpack and incredimail plus are not accepted. … read more
Harry
Harry
2,175 satisfied customers
Gmail account password not working. Gmail password is not
Gmail account password ***** working JA: How do you usually access Gmail? On a phone or tablet, or through a web browser? Customer: Gmail password ***** ***** working JA: What troubleshooting have you… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I did have msn.com years ago but have not been able yo sign
I did have msn.com years ago but have not been able yo sign in --was rjlotta2msn.com … read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
After four months of "no activity", my email settings have
After four months of "no activity", my email settings have been messed up. … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
8,128 satisfied customers
My gmail stopped working through incredimail on Jan 17th
My gmail stopped working through incredimail on Jan 17th when I received an email from google as follows- … read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
Why can't I use the same email address I have been using
Why can't I use the same email address I have been using successfully for the last few y … read more
Kamil Anwar
Kamil Anwar
Exchange & Email Consultant
Bachelor's Degree
1,765 satisfied customers
After having a virus removed I could'n remember my password
After having a virus removed I could'n remember my password ***** tried a few password ***** but failed and now the message reads … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I usually send emails to people in one of my gmail groups
I usually send emails to people in one of my gmail groups (not google+). A couple of days ago, I started receiving this message:Delivery to the following recipient failed permanently: ***@******.*** T… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have exceeded my attempts to login with gmail and am
hi there I have exceeded my attempts to login with gmail and am unable to reset my password. I am desperate to login ASAP… read more
Harold Hanna
Harold Hanna
Sr System Administrator
Associates in General Studies
94 satisfied customers
Unknown reason, I stopped receiving email. My email client
For an unknown reason, I stopped receiving email. My email client goes through the motions of "connecting" then comes back with "no mail" every time. I set up a Gmail account and sent a test message t… read more
Kamil Anwar
Kamil Anwar
Exchange & Email Consultant
Bachelor's Degree
1,765 satisfied customers
Google chrome crashed on my computer.When I restarted it I
google chrome crashed on my computer.When I restarted it I had problems setting up my old email address. I had to select a new one to have access to email. How can I delete that email address and rest… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I recently purchased a newer computer with Windows 7 compatibility.
I recently purchased a newer computer with Windows 7 compatibility. When the computer tech transferred all my existing data from my old computer to the new one, the only thing he could not do was open… read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
I recently got a plan thru "just answer" - I believe it was
I recently got a plan thru "just answer" - I believe it was for at least 2 years. At the moment, I am unable to receive and/or send e-mails. I need to send my messages thru incredimail for clarity pur… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
686 satisfied customers
Hi Gmail support, About 3 months ago a message started appearing
Hi Gmail support, About 3 months ago a message started appearing in my inbox saying: Mail Delivery Subsystem Mar 19 (1 day ago) to me Delivery to the following recipient failed permanently: [email protected]… read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
My email address [email protected] I have been using
My email address [email protected] I have been using it for some months. Suddenly it stopped working and is asking for a password. I have forgotten it and don't know what to do to get it back. Maybe a… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
992 satisfied customers
i have gmail and use incredimail. Problem is incredimail not
i have gmail and use incredimail. Problem is incredimail not recognising password. Have changed it recently and again this am ..its driving me nuts… read more
A. Stevens
A. Stevens
Computer Engineer
530 satisfied customers
I have a new lap top...I installed incredimail, I can send
I have a new lap top...I installed incredimail, I can send emails individually from my address book but group e mails will not send. I get the message "operation incomplete"… read more
Sergio A.
Sergio A.
Security & Technical Specialist
Bachelor\u0027s Degree
395 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x