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I keep getting a message periodically claiming to be from…

Customer Question
I keep getting a...

I keep getting a message periodically claiming to be from MS, stating I have the Zeus Virus and to need to contact the sender at 1-***-***-**** to unlock my computer. I assume that this is fraudulent. OK after I shut down until the next attack. Recommendations?

Technician's Assistant: Just to clarify, what's the make and model of your machine, and what operating system are you running?

HP Envy 6 running windows 10; seems to occur primarily when using Chrome

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Usually thru my web browser on the computer but also sometimes on Ipad or Iphone

Technician's Assistant: What troubleshooting have you tried?

Basically re running a virus scan (Webroot) and the usually have to shut down and restart.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Not sure what to ask.

Submitted: 11 months ago.Category: Email
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Answered in 5 minutes by:
9/8/2017
Email technician: Viet - Email Tech, Computer Support Specialist replied 11 months ago
Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 41,188
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
Verified

Hi,
I'm sorry about the issue. Does this issue also occur when you use the Internet program called Microsoft Edge or Internet Explorer?
Please reply at the box below. Thank you,

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Email technician: Viet - Email Tech, Computer Support Specialist replied 11 months ago

STEP 1:

  1. Click on the 3-dot icon at the upper right corner in Google Chrome, then select History, then click on History
  2. Then click on the option Clear browsing data (or click on the square icon with the arrow icon)
    - (Or you may have to click on the 3-bar icon at top left, then click on Clear browsing data.)
  3. Then on the right of the item Clear the following items from, click on the dropdown list, then click on the option the beginning of time
  4. Then uncheck all boxes.
  5. Then check each box in front of these two options only: Cached images and files, and Hosted app data
  6. Then click on CLEAR BROWSING DATA at bottom
  7. Wait a bit for it to finish.

STEP 2:

  1. Click on the 3-dot icon at the upper right corner in Google Chrome, then click on option Settings.
  2. Scroll down to the bottom, then click on option Reset.
    - (Note: If you do not see the option Reset, then click on option Advanced at bottom, then scroll down to bottom again, then click on Reset.)
  3. Click on RESET.
  4. Wait a bit for it to finish.
  5. Close Google Chrome.
  6. Then re-open Chrome and see if the popup issue is gone now.

Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,

Ask Your Own Email Question
Email technician: Viet - Email Tech, Computer Support Specialist replied 11 months ago

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,

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Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 41,188
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Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.

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