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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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When I log into Google and go the mail, I only get a message

Customer Question

When I log into Google and go the mail, I only get a message to set up n account. I already have an account
JA: Have you contacted anyone about your account?
Customer: just google and got this address
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: laptop
JA: What troubleshooting have you tried?
Customer: I don't know what to try
JA: Anything else you want the Email Expert to know before I connect you?
Customer: our Ipod also is getting a comment that says :google play services has sopped
Submitted: 1 month ago.
Category: Email
Expert:  Viet - Email Tech replied 1 month ago.

Hi,
I'm sorry about the issue. Do you have Windows xp, vista, or 7, 8, 10, or Mac computer?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Expert:  Viet - Email Tech replied 1 month ago.

What's the make / model of your computer?

Please reply at the box below. Thank you.

Expert:  Viet - Email Tech replied 1 month ago.

Have you tried to sign out at the google / gmail website, then sign back in?

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,