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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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Unable to send or receive messages for the Gmail

Customer Question

Unable to send or receive messages for the Gmail (hathhorntom) account. Header download for the 'Inbox' folder did not complete. The operation was canceled by the user.Server Response: AUTHENTICATIONFAILED] Invalid credentials (Failure)
Server: 'imap.gmail.com'
Windows Live Mail Error ID: 0x800CCC0F
Protocol: IMAP
Port: 993
Secure(SSL): Yes
JA: How long have you had this issue with your Gmail account?
Customer: Several days
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: desktop, phone and tablet
JA: What troubleshooting have you tried?
Customer: I've put every password ***** know into the authentication box and none were accepted
JA: Anything else you want the Email Expert to know before I connect you?
Customer: No
Submitted: 1 month ago.
Category: Email
Expert:  Isaac Franklin replied 1 month ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  Isaac Franklin replied 1 month ago.

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 ?

Please go to gmail.com in your web browser, not your windows live mail and log in with what you believe is

your gmail address and password ***** have issue with.

Reply with results if successful or fail to continue.