How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

Unable to send or receive messages for the Gmail

Customer Question

Unable to send or receive messages for the Gmail (hathhorntom) account. Header download for the 'Inbox' folder did not complete. The operation was canceled by the user.Server Response: AUTHENTICATIONFAILED] Invalid credentials (Failure)
Server: ''
Windows Live Mail Error ID: 0x800CCC0F
Protocol: IMAP
Port: 993
Secure(SSL): Yes
JA: How long have you had this issue with your Gmail account?
Customer: Several days
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: desktop, phone and tablet
JA: What troubleshooting have you tried?
Customer: I've put every password ***** know into the authentication box and none were accepted
JA: Anything else you want the Email Expert to know before I connect you?
Customer: No
Submitted: 1 month ago.
Category: Email
Expert:  Isaac Franklin replied 1 month ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  Isaac Franklin replied 1 month ago.

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 ?

Please go to in your web browser, not your windows live mail and log in with what you believe is

your gmail address and password ***** have issue with.

Reply with results if successful or fail to continue.