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Unable to send or receive messages for the Gmail

Customer Question
Unable to send or...

Unable to send or receive messages for the Gmail (hathhorntom) account. Header download for the 'Inbox' folder did not complete. The operation was canceled by the user.Server Response: AUTHENTICATIONFAILED] Invalid credentials (Failure)
Server: 'imap.gmail.com'
Windows Live Mail Error ID: 0x800CCC0F
Protocol: IMAP
Port: 993
Secure(SSL): Yes

Technician's Assistant: How long have you had this issue with your Gmail account?

Several days

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Desktop, phone and tablet

Technician's Assistant: What troubleshooting have you tried?

I've put every password ***** know into the authentication box and none were accepted

Submitted: 11 months ago.Category: Email
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Answered in 5 minutes by:
9/7/2017
Email technician: Isaac Franklin, Support Technician replied 11 months ago
Isaac Franklin
Isaac Franklin, Support Technician
Category: Email
Satisfied Customers: 2,001
Experience: Technical Support Coach at Liberty Tax Service
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Email technician: Isaac Franklin, Support Technician replied 11 months ago

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 ?

Please go to gmail.com in your web browser, not your windows live mail and log in with what you believe is

your gmail address and password ***** have issue with.

Reply with results if successful or fail to continue.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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