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I accidently locked myself out of my phone, trying to keep…

Customer Question
I accidently locked myself...

I accidently locked myself out of my phone, trying to keep my ex out of it. i hit back up & reset....it asks for my gmail account, i put in ALL CORRECT and it wont let me in i called my phone carrier & they said it is locked by you (gmail)

Technician's Assistant: How long have you had this issue with your Gmail account?

Since lastnight

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

I even had the phone send a verification code to my email & then put that in my phone & it still wont let me in

Technician's Assistant: What troubleshooting have you tried?

My phone or web browser i dont know how to trouble shoot

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Are you a real person??????? i have a brother stuck in FLORIDA RIGHT NOW and i need my phone

Technician's Assistant: Yes, I'm a bot. I make the process of talking to the Email Expert more efficient and affordable by asking basic questions.

Ok thnx

Submitted: 11 months ago.Category: Email
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Answered in 8 minutes by:
9/7/2017
Email technician: Isaac Franklin, Support Technician replied 11 months ago
Isaac Franklin
Isaac Franklin, Support Technician
Category: Email
Satisfied Customers: 2,001
Experience: Technical Support Coach at Liberty Tax Service
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Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Email technician: Isaac Franklin, Support Technician replied 11 months ago

What is the make and model of that phone you reset?

What error are you getting when you enter the correct information?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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