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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I accidently locked myself out of my phone, trying to keep

Customer Question

i accidently locked myself out of my phone, trying to keep my ex out of it. i hit back up & reset....it asks for my gmail account, i put in ALL CORRECT and it wont let me in i called my phone carrier & they said it is locked by you (gmail)
JA: How long have you had this issue with your Gmail account?
Customer: since lastnight
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: i even had the phone send a verification code to my email & then put that in my phone & it still wont let me in
JA: What troubleshooting have you tried?
Customer: my phone or web browser i dont know how to trouble shoot
JA: Anything else you want the Email Expert to know before I connect you?
Customer: are you a real person??????? i have a brother stuck in FLORIDA RIGHT NOW and i need my phone
JA: Yes, I'm a bot. I make the process of talking to the Email Expert more efficient and affordable by asking basic questions.
Customer: ok thnx
Submitted: 1 month ago.
Category: Email
Expert:  Isaac Franklin replied 1 month ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  Isaac Franklin replied 1 month ago.

What is the make and model of that phone you reset?

What error are you getting when you enter the correct information?