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I am trying to access my email account on another computer…

Customer Question
I am trying to...

I am trying to access my email account on another computer in another country. When I try to use the access code that is sent, I still cannot access Danny

Technician's Assistant: Just to clarify, what email service provider are you using for this account?

It is a hotmail.com email address

Technician's Assistant: Have you installed any updates recently?

Not installed anything for a while now

Submitted: 11 months ago.Category: Email
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Answered in 1 hour by:
9/7/2017
Email technician: Kris Rodgers, IT Manager replied 11 months ago
Kris Rodgers
Kris Rodgers, IT Manager
Category: Email
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

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Email technician: Kris Rodgers, IT Manager replied 11 months ago

Hi
Sorry for the delay, we are busy and I've just got to your question.
Can you let me know when you're ready to look at this and we will make a start.
Thanks
Kris

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Customer reply replied 11 months ago
I am ready now
Email technician: Kris Rodgers, IT Manager replied 11 months ago

Is it asking to send a code to your cell phone?

Thanks

Kris

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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