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I changed my password about 6 days ago and now I cannot

Customer Question
I changed my password...

I changed my password ***** 6 days ago and now I cannot remember it therefore google has me locked and I cannot access my email

Technician's Assistant: When did you last reset your username and password?

8/28

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

My laptop gmail

Technician's Assistant: What troubleshooting have you tried?

All

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I just need help to reset my password

Submitted: 1 year ago.Category: Email
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Answered in 16 minutes by:
9/7/2017
Email technician: Mr.Med, Other replied 1 year ago
Mr.Med
Mr.Med, Other
Category: Email
Satisfied Customers: 2,409
Experience: Networks & Security Engineer
Verified

Hi, I'm Mr.med. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

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Email technician: Mr.Med, Other replied 1 year ago

I'm sorry about the issue, please go to the Account support page : https://accounts.google.com/signin/recovery
Follow the instructions. You'll be asked some questions to confirm it's your account. Answer as best you can.
Reset your password. Choose a strong password ***** you haven't already used with this account.

Thank you

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Customer reply replied 1 year ago
I have been doing those steps for the past 3 days with no results. I need a refund of the $53 I just paid as I am.not satisfied with your help
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