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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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How do i get rid of the new option so I can just log in to

Customer Question

how do i get rid of the new option so I can just log in to my gmail?
JA: How long have you had this issue with your Gmail account?
Customer: h
JA: Have you installed any updates recently?
Customer: how do I get rid of the new update for gmail? I don't want it and can't seem to erase it to get to my gmail. please erase it.
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: please delete the new email possibility- I don't want it and can't get to my gmail without it popping up - please delete it from my gmail account:***@******.***
Submitted: 1 month ago.
Category: Email
Expert:  Kamil Anwar replied 1 month ago.

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly? Thanks

Expert:  Kamil Anwar replied 1 month ago.

Your payment for the remote service has failed.
Please contact customer service on***@******.*** or
call them on +1(###) ###-####to clarify the payment issue.