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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I moved recently and am using a new computer. I changed my

Customer Question

I moved recently and am using a new computer. I changed my password ***** but Google will not let me put it in because they don't recognize this computer. They say they will send a text with verification code to my cell phone but they have not sent it. I have tried many times today. Help!
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: Mac desktop OS Sierra 10.12.5
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web browser but also phone
JA: What troubleshooting have you tried?
Customer: none
JA: Anything else you want the Email Expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Email
Expert:  Kamil Anwar replied 1 month ago.

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly? Thanks

Customer: replied 1 month ago.
No. I have been hacked that way before.
Expert:  Kamil Anwar replied 1 month ago.

okay

Customer: replied 1 month ago.
No. Please tell me what to do