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I moved recently and am using a new computer. I changed my…

Customer Question
I moved recently and...

I moved recently and am using a new computer. I changed my password ***** but Google will not let me put it in because they don't recognize this computer. They say they will send a text with verification code to my cell phone but they have not sent it. I have tried many times today. Help!

Technician's Assistant: Just to clarify, what's the make and model of your machine, and what operating system are you running?

Mac desktop OS Sierra 10.12.5

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Web browser but also phone

Technician's Assistant: What troubleshooting have you tried?

None

Submitted: 8 months ago.Category: Email
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Answered in 6 minutes by:
9/7/2017
Email technician: Kamil Anwar, Exchange & Email Consultant replied 8 months ago
Kamil Anwar
Kamil Anwar, Exchange & Email Consultant
Category: Email
Satisfied Customers: 6,691
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly? Thanks

Ask Your Own Email Question
Customer reply replied 8 months ago
No. I have been hacked that way before.
Email technician: Kamil Anwar, Exchange & Email Consultant replied 8 months ago

okay

Ask Your Own Email Question
Customer reply replied 8 months ago
No. Please tell me what to do
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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,097
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Experience: Computer Software Support Specialist for more than 10 years

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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