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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I CAN'T SEND OR RECIEVE EMAILS, SAYS SOMEONE IS TRYING TO

Customer Question

I CAN'T SEND OR RECIEVE EMAILS, SAYS SOMEONE IS TRYING TO USE MY EMAIL
JA: Just to clarify, what email service provider are you using?
Customer: AT&T
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: PHONE
JA: What troubleshooting have you tried?
Customer: IT ASKS ME FOR MY PASSWORD ***** SAYS IT DONT MATCH AND NOT SURE WHAT IT IS
JA: Anything else you want the Email Expert to know before I connect you?
Customer: NO JUST TRYING TO GET IT WORKING AGAIN
Submitted: 1 month ago.
Category: Email
Expert:  Mr.Med replied 1 month ago.

Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Mr.Med replied 1 month ago.

I'm sorry about the issue, please try to reset your password ***** clicking here : https://www.att.com/olam/unauth/fpwdEnterUserId.myworld?origination_point=OLAM_LOGIN

Let me know the results

Thank you