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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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Why can't I get new e-mail on Sept. 7? Yahoo, Yes, but not

Customer Question

Why can't I get new e-mail on Sept. 7?
JA: Just to clarify, what email service provider are you using?
Customer: Yahoo
JA: Have you installed any updates recently?
Customer: Yes, but not Yahoo
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: No
Submitted: 1 month ago.
Category: Email
Expert:  Richard replied 1 month ago.

Hi there and welcome

What exactly happens when you try to get new email?

Please let me know

Customer: replied 1 month ago.
There has been no new e-mail for today when I log in to Yahoo until a few minutes ago when I got one e-mail, but there is nothing from overnight as there usually is.
Customer: replied 1 month ago.
Can you tell me what the problem might be before I spend more money.
Customer: replied 1 month ago.
Are you there?
Expert:  Richard replied 1 month ago.

Thanks

How do you access yahoo? Via which program

Customer: replied 1 month ago.
Google or Microsoft E but neither one works today
Expert:  Richard replied 1 month ago.

So you cannot sign into your account at all?

Customer: replied 1 month ago.
I get to e-mail but no new messages today except one at 9:25 am. Nothing earlier as usual.
Customer: replied 1 month ago.
I thought maybe Yahoo was out of commission over night for some work to be done on it.
Expert:  Richard replied 1 month ago.

Thanks

Can you send an email to yourself in yahoo

Is it then received?

Customer: replied 1 month ago.
Will try that and get back to you
Expert:  Richard replied 1 month ago.

Thank you