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My account gjfan was hacked and I can't log in. But they…

Customer Question
My account gjfan was...

My account gjfan was hacked and I can't log in

Technician's Assistant: Have you tried having password ***** directions emailed to you?

Yes but they hacked all the questions that you ask I can't varify. So I can't reset my pass word. The hacker call me wants 500 dollars to starat my email.

Technician's Assistant: Have you installed any updates recently?

No I have not been able to use your mail system for the last 3 weeks when I was out of the country.

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I have told every one to mail me on outlook but I find the system more difficult to use would like to get back to aol if possible

Submitted: 11 months ago.Category: Email
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Answered in 1 minute by:
9/7/2017
Email technician: Moses C,
 replied 11 months ago
Moses C
Category: Email
Satisfied Customers: 1,007
Experience: Resolution Specialist at Wipro Bpo Services
Verified

Hi, Welcome to JustAnswer support, thank you for utilizing our service.
I will do my best to help you out in fixing the issue you are facing.
What exactly are you having trouble with and on which account?

Ask Your Own Email Question
Customer reply replied 11 months ago
can't use my email i was hacked
Customer reply replied 11 months ago
please help me connect to aol mail
Email technician: Moses C,
 replied 11 months ago

did you try to recover your aol email password?

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Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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