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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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Lost my passwoed for gmail account, 4 days, phone but the

Customer Question

lost my passwoed for gmail account
JA: How long have you had this issue with your Gmail account?
Customer: 4 days
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: phone but the problem started after i factory resy my s7 phone by mistake
JA: What troubleshooting have you tried?
Customer: tried to do the wipe on the phone the correct way. it did that and gets me to the start screen and to the screen that lets me agrre to terms
JA: Anything else you want the Email Expert to know before I connect you?
Customer: really trying to get most is the contact info and photos
Submitted: 1 month ago.
Category: Email
Expert:  Moses C replied 1 month ago.

Hi, Welcome to JustAnswer support, thank you for utilizing our service.
I will do my best to help you out in fixing the issue you are facing.
did you try google account recovery?