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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I cant get into my yahoo email account. wont accept my

Customer Question

I cant get into my yahoo email account. wont accept my password
JA: How long have you had this issue with your Yahoo account?
Customer: keeps asking for a key number and I don't know what they are talking about
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: on my desk top computer I tried both my home and cordless phone numbers that didnt work either
JA: What troubleshooting have you tried?
Customer: it doesn't even give me that option. It goes straight to my yahoo page but when I click on my mail thats where the trouble is
JA: Anything else you want the Email Expert to know before I connect you?
Customer: what do I need to know ot change to rid myself of this problem
Submitted: 1 month ago.
Category: Email
Expert:  bbao replied 1 month ago.

When was your last successful logon at Yahoo? On which device please?