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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I forgot my password however the security cell number that

Customer Question

I forgot my password ***** the security cell number that it is to send the verification to is an old number of mine.
JA: When did you last reset your username and password?
Customer: About maybe 4 or 5 months ago
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: On my iphone
JA: What troubleshooting have you tried?
Customer: It told me to contact you guys because my security is so old it's all my old numbers and don't have access to them.
JA: Anything else you want the Email Expert to know before I connect you?
Customer: Nope that's all that I need to reset my password
Submitted: 1 month ago.
Category: Email
Expert:  bbao replied 1 month ago.

> the verification to is an old number of mine.

Can I know why you need to change the phone number? Is there any possible way to access the old phone number? Is the old phone number still valid or used by someone else?