How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
49766785
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

I downloaded software for a new wireless printer last

Customer Question

I downloaded software for a new wireless printer last evening and now at random times i have a pop up window asking me to enter the password ***** my server. When I enter the password ***** check the save this password ***** your password ***** then click OK is closes but contiunes to pop up again at random time and i have to keep clicking on OK to close the pop up. How Can I stop this from happening
JA: When did you last reset your username and password?
Customer: For my server - Never
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Microsoft Outlook on Desk top computer
JA: What troubleshooting have you tried?
Customer: I guess that is where i need help
JA: Anything else you want the Email Expert to know before I connect you?
Customer: Not that i can think of now. Im a real novice at these things
Submitted: 1 month ago.
Category: Email
Expert:  Viet - Email Tech replied 1 month ago.

Hi,
I'm sorry about the issue. Is it email issue?
Do you have Windows xp, vista, or 7, 8, 10, or Mac computer?

What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,