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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I changed my password and cannot get my e-mail. What am I to

Customer Question

I changed my password ***** cannot get my e-mail. What am I to do?
JA: When did you last reset your username and password?
Customer: on or about Sept 1, 2017
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: I access my e-mail via my home computer (a Mac) in addition to a i-phone
JA: What troubleshooting have you tried?
Customer: Please explain. I did not do any trouble shooting
JA: Anything else you want the Email Expert to know before I connect you?
Customer: All I want is to get all e-mail from Sept. 1 until today, Sept6.
Submitted: 1 month ago.
Category: Email
Expert:  PC_Wizzard replied 1 month ago.

Hello and welcome to JustAnswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble.

Who is your email service provider and do you login online or do u use the mail app?