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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I can't login in to my email, which is. I keep being asked

Customer Question

I can't login in to my email, which is***@******.***. I keep being asked to create a new one. I don't want to do that.
JA: Have you tried having password ***** directions emailed to you?
Customer: If I get get on, how can I check. Would you send it tio my main email account***@******.***
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: I have never accessed my gmail account. but I friends wants me to use it and to use the chat room.
JA: What troubleshooting have you tried?
Customer: Well, I went to gmail on my browser and it took me to a page that said to access by gmail.com. That resulted in an attempt to sign me up with a new account. I also tried Google email login and got the same signup page.
JA: Anything else you want the Email Expert to know before I connect you?
Customer: I really am who I say I am.
Submitted: 1 month ago.
Category: Email
Expert:  PC_Wizzard replied 1 month ago.

Hello and welcome to JustAnswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble.

Do you have a number ending with 42?

Customer: replied 1 month ago.
are you going to also charge me $48 as well?
Customer: replied 1 month ago.
the number of(###) ###-#### Please don't charge me anymore money for this exchange.
Expert:  PC_Wizzard replied 1 month ago.

Yes this is a paid service, but only if we can help you.

I see you opened a duplicate request which I closed now.

Do you want to continue?

Customer: replied 1 month ago.
If there's no way to get to***@******.***, and you want me to pay for this account, what do i have to do to close this account?
Expert:  PC_Wizzard replied 1 month ago.

Please check your phone for a code and provide me with that?

Customer: replied 1 month ago.
Gmail verification code is 458028
Customer: replied 1 month ago.
I don't care to sign up for any free trials. I just want my account closed.
Expert:  PC_Wizzard replied 1 month ago.

Ok please try to login with password temp1234#

Expert:  PC_Wizzard replied 1 month ago.

Did you get in?