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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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Have two problems 1) A verification screen continues to pop

Customer Question

Have two problems 1) A verification screen continues to pop up looking for my Server imap.gmail.com
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: Also my user name and password
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: mostly desktiop also tsblet and iphone.
JA: What troubleshooting have you tried?
Customer: tried checking setup
JA: Anything else you want the Email Expert to know before I connect you?
Customer: yes, with my email I have only sub file inbox. Nothing else. Also I have another file named GMAIL and it has all the typical files like sent
Submitted: 1 month ago.
Category: Email
Expert:  Byron replied 1 month ago.

Hi. My name is***** you for your question and the opportunity to assist.

Are you able to log in to your Gmail account using your browser via this link: https://mail.google.com

Customer: replied 1 month ago.
do you want me to try
Expert:  Byron replied 1 month ago.

Yes, please do.

Expert:  Byron replied 1 month ago.

Hi. Were you able to get logged in that way?

Customer: replied 1 month ago.
are we still connected
Customer: replied 1 month ago.
hello
Customer: replied 1 month ago.
unable to get gmail loaded correctly
Expert:  Byron replied 1 month ago.

Hi. I'm still here. We are connected on this page, but I'm not connected to your computer.

Expert:  Byron replied 1 month ago.

May I remotely connect to your computer to further troubleshoot the issue?