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Have two problems 1) A verification screen continues to pop…

Customer Question
Have two problems...

Have two problems 1) A verification screen continues to pop up looking for my Server imap.gmail.com

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Also my user name and password

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Mostly desktiop also tsblet and iphone.

Technician's Assistant: What troubleshooting have you tried?

Tried checking setup

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Yes, with my email I have only sub file inbox. Nothing else. Also I have another file named GMAIL and it has all the typical files like sent

Submitted: 11 months ago.Category: Email
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Answered in 1 minute by:
9/6/2017
Email technician: Byron, PC Support Tech replied 11 months ago
Byron
Byron, PC Support Tech
Category: Email
Satisfied Customers: 3,400
Experience: CCNA, A+, MCSE 11 years at a large law firm.
Verified

Hi. My name is***** you for your question and the opportunity to assist.

Are you able to log in to your Gmail account using your browser via this link: https://mail.google.com

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Customer reply replied 11 months ago
do you want me to try
Email technician: Byron, PC Support Tech replied 11 months ago

Yes, please do.

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Email technician: Byron, PC Support Tech replied 11 months ago

Hi. Were you able to get logged in that way?

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Customer reply replied 11 months ago
are we still connected
Customer reply replied 11 months ago
hello
Customer reply replied 11 months ago
unable to get gmail loaded correctly
Email technician: Byron, PC Support Tech replied 11 months ago

Hi. I'm still here. We are connected on this page, but I'm not connected to your computer.

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Email technician: Byron, PC Support Tech replied 11 months ago

May I remotely connect to your computer to further troubleshoot the issue?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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