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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I have outlook 7 and for months when I open outlook I keep

Customer Question

I have outlook 7 and for months when I open outlook I keep getting a message to enter my password. I just reset it I thought and restarted my computer but I still get that message when I open outlook.
JA: How long has this been an issue?
Customer: For about 6 months so I stopped using outlook.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: I have a gmail account.
JA: What troubleshooting have you tried?
Customer: I found one that said to reset Microsoft password ***** I tried that but I keep getting the message. I did that this evening.
JA: Anything else you want the Email Expert to know before I connect you?
Customer: no.
Submitted: 1 month ago.
Category: Email
Expert:  Jess M. replied 1 month ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Few things first:

  1. Is the prompt asking you for your Gmail account password? Or for your Windows password?
  2. Are you still able to access your Gmail account using your web browser to test your password?

Please let me know by replying to me here so that I can help you further.

Best regards,