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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1883
Experience:  Computer Software Support Specialist for more than 10 years
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I have a account that I have had for

Customer Question

Hello: I have a account that I have had for years...Recently I could not recall my password ***** the account. A password ***** was attempted I was able to recover the second account created jointly but with a different password. I can see the account but cannot access the account with a password ***** I cannot reset. If I could speak to a Yahoo tech support person, My plight could be remedied quickly. Any assistance will be appreciated..Houston
JA: Have you contacted anyone about your account?
Customer: I have AT&T uvers as a carrier. Should I call AT&T Tech support????
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web brouser
JA: What troubleshooting have you tried?
Customer: password ***** password ***** Sign in mail address, recovery phone#, Recovery email address,
JA: Anything else you want the Email Expert to know before I connect you?
Customer: yes, please tell me I'm not the only person to have such an occurrence
Submitted: 1 month ago.
Category: Email
Expert:  Kris Rodgers replied 1 month ago.

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

Expert:  Kris Rodgers replied 1 month ago.

Sorry for the delay, we are busy and I've just got to your question.
Can you let me know when you're ready to look at this and we will make a start.