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Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
Are you using a Windows computer or a Mac?
Can I remotely access your computer so that I can directly check and fix the issues while you watch on your screen?
Remote access (Secure Remote Assistance) is an optional additional service offer with a minimal one-time flat fee regardless of how long it will take me to fix the problem. We can resume any time without additional cost. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help.Please let me know if you want this remote option.Best regards,Jess
Thank you for writing back and I am very sorry about the confusion.
Yes, the initial deposit is 5, but the rest of the amount will also be charged. From my end, I can see that you deposited $53 to post the question.
The $39 for Secure Remote Assistance is an extra fee, on top of the question fee of 53.
We guarantee our service, you can have your money back if you do not want to continue.
Here is the link about refunding:
Thank you for using our service.