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I try to open outlook and I get a message that the window

cant open and the folders...
I try to open outlook and I get a message that the window cant open and the folders cant be opened
JA: How long has this been an issue?
Customer: for about the past two hours
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: usually thru me phone but I use this to sent items
JA: What troubleshooting have you tried?
Customer: i tried to reintall it but that didn't work
JA: Anything else you want the email Expert to know before I connect you?
Customer: that is it
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Answered in 1 minute by:
8/23/2017
Jason Jones
Jason Jones, Computer Technician
Category: Email
Satisfied Customers: 16,922
Experience: 10+ years of work experience.
Verified

Hello,

I am sorry to hear about your problem. My name is ***** *****, I am a Tech Expert with over 20 years of experience and look forward to helping you today.

May I connect with you remotely to troubleshoot the issue directly? When the remote session begins, we will be able to communicate back and forth via a chat window that will appear on your computer screen.

I will be standing by, looking forward to your response.

Thank you,
Jason

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Thank you. I will get that ready for you. After you click the "Securely Connect" button for the remote service, the remote link will be posted here. That will be the last charge for today.

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Customer reply replied 3 months ago
I miss understood the questionI am having problem on my computer not my phone

That was my understanding that you had a problem with the computer. The plan is and was to connect to the computer.

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Customer reply replied 3 months ago
Thru my phone?

No. I would give you a web address that you would then go to on the computer.

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Customer reply replied 3 months ago
Ok

It appears that your bank or credit card company is blocking the payment, for some reason. You will have to contact your bank or credit card company, let them know that the payment is okay to be processed and that they need to remove the block. Once the block is removed, you may click the "Accept this Offer" button once more to accept.

Jason Jones
Jason Jones, Computer Technician
Category: Email
Satisfied Customers: 16,922
Experience: 10+ years of work experience.
Verified
Jason Jones and 87 other Email Specialists are ready to help you
Ask your own question now

Thank you. Let's begin the remote help session now.

On the computer, go to the following remote page:

Remote page: http://remote.jasonfixedit.com

After clicking the link above, enter the following two digit number: 58 and click the circle button to start the remote application.
(After the file finishes downloading, please open the file and run it.)

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Hello,

Thank you for your time and patience today.

In the future, if you need any help with anything in the categories below, please let me know.

On this website, I am an expert in each of the following categories listed below:
- Computer
- Networking
- Mac
- Printer
- Cell Phones
- E-Readers
- Android Devices
- Laptop
- Computer Hardware
- Software
- Email
- Microsoft Office
- Smartphones
- Office Equipment
- Programming
- Consumer Electronics

In the future, if you wish to work with me, ***** *****, you may ask your question at the following page that you may bookmark/favorite, if you wish. To be sure that it is sent to me, preface the question with -For ***** ***** Only!-

My Profile Page:

http://JasonFixedit.com

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Ask Jason Jones Your Own Question
Jason Jones
Jason Jones
Jason Jones, Computer Technician
Category: Email
Satisfied Customers: 16,922
16,922 Satisfied Customers
Experience: 10+ years of work experience.

Jason Jones is online now

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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