Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

I changed email address and cellphone this year. The old…

I changed email address...

I changed email address and cellphone this year. The old email***@******.*** should no longer be valid as I cancelled that account on 1st October 2016. However, I do still get messages to that email though I would prefer not to. I am with MyRepublic for all Internet setrvices and use Gmail for email,

Technician's Assistant: How long have you had this issue with your Gmail account?

No issue with my Gmail account. Only in trying to 'reactivate' Microsoft Outlook, which says I have problems yet won't recognise me under old or new email address.

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

I use Microsoft Outlook. I just click on the email icon and start to read and answer emails. Today it won't let me.

Technician's Assistant: What troubleshooting have you tried?

I was 'invited' to talk to Tech Support, which is what I am doing.

Technician's Assistant: Anything else you want the email Expert to know before I connect you?

It just threw me out there. As I don't know what the problem is, I don't know what questions to ask. I can't get into my account to reactivate it (what a strange word) because it isn't recongising me. This seems to be becoming a circular argument...

Show More
Show Less
Ask Your Own Email Question
Answered in 1 minute by:
8/22/2017
Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 40,834
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
Verified

Hi,
I'm sorry about the issue. Do you mean you are trying to delete the old email account @xtra.co.nz in Microsoft Outlook?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Ask Your Own Email Question

What's the make / model of your computer?

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Ask Your Own Email Question
Customer reply replied 11 months ago
Windows 10. Why do I suspect anything extra you do will cost me money?

This is a one time support session per your request. Do you mean you are trying to delete the old email account @xtra.co.nz in Microsoft Outlook? Or is it something else?

Please reply at the box below. Thank you.

Ask Your Own Email Question

Please type at the box below, then click on the Send button below to communicate with me, so I can help; we guarantee our service. Thank you,

Ask Your Own Email Question
Customer reply replied 11 months ago
I cancelled my account with Spark (formerly Telecom New Zealand) on 1st October 2016. They wanted to charge me $25 a month merely to continue using the email address,***@******.***. I declined. I now have Internet services via MyRepublic and use***@******.*** as my main email address. I would have though***@******.*** would become invalid from the date of that cancellation bit, no, it continues to complicate my life.

Thank you. Are they charging you $25 monthly? Or is there no charge?

Please reply at the box below. Thank you.

Ask Your Own Email Question

Can we do a remote support session, so I can remove the @xtra.co.nz email account from your computer for you?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

Ask Your Own Email Question
Customer reply replied 11 months ago
My computer? How do I know? I am NOT a business. I am a 75-year old woman in New Zealand simply wanting to use the services I pay for without all this hassle. I wouldn't even know where to look for the model no. on this machine.It''s an HP laptop. PS I do not want to claim that offer. I am beginning to resent wasting time when I have things to do. Not that you are doing anything less than your best, I'm sure.

We guarantee our service, so don't worry. On your computer, please click on the website below in order to connect with me remotely, then I can help you directly:

http://tinyurl.com/ya7hqwsn
, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 40,834
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
Verified
Viet - Email Tech and 87 other Email Specialists are ready to help you
Ask your own question now

1. On your computer, click on the website below in order to connect remotely with me, then I can help you directly:

http://tinyurl.com/ya7hqwsn
, then click on Open or Run (or save) if prompted.
2. Then press at the same time the two keys Ctrl and J on the keyboard, then the Downloads window should open.
3. Then there, open / run the item called Elsinore.ScreenConnect.Client and install it.
; (If needed, double-click on the item Elsinore.ScreenConnect.Client and open / run / install it.)
Please reply at the box below. Thank you.

Ask Your Own Email Question

Connected, working on issue. Thank you.

Ask Your Own Email Question

Thank you for the remote support session. Please see if there is still any issue later on. Thank you.

Ask Your Own Email Question
Customer reply replied 11 months ago
All fine now after three hours lost forever out of my life.Thank you for your courteous and helpful service, which was most appreciated.

You're welcome. Great. Thank you.

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Viet - Email Tech Your Own Question
Viet - Email Tech
Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 40,834
40,834 Satisfied Customers
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.

Viet - Email Tech is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,735 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,715 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

682 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I have an I pad which I bought for my wife. She had reset
I have an I pad which I bought for my wife. She had reset the password ***** the Outlook account. She died in October, 2016. I recently downloaded the most recent operating system and have not been ab… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
My Micosoft account has a mis-spelled email listed on it.
My Micosoft account has a mis-spelled email listed on it. The email it lists is***@******.***. My actual email is***@******.*** with an e. … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I have created a new e-mail address by mistake how do I
I have created a new e-mail address by mistake how do I return to my original one … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
My office subscription has expired & trying to purchase new.
my office subscription has expired & trying to purchase new. since its expired I can get a confirmation email to continue to purchase subscription … read more
Kamil Anwar
Kamil Anwar
Exchange & Email Consultant
Bachelor's Degree
1,735 satisfied customers
Outlook will not sync the contacts and calendar. Don't
Don't remember ---- I was using Mall but it is gone and now I am trying to use Outlook … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
My name is ****** and I want to set my laptop up with a
hi my name is ****** and I want to set my laptop up with a gmail account but it won't let me ( or I don't know how)it keeps going back to my old sympatico account … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I set up a Google Group Email (lakecountycameraclub) and
I set up a Google Group Email (lakecountycameraclub) and invited about 94 members. Now I want to send a email from my Outlook to***@******.***. It appears it nevers get sent to the 50+ members who hav… read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
I can't sign into my Microsoft Account. It won't accept my
I can't sign into my Microsoft Account. It won't accept my password ***** the email address on record is no longer active. What do I do? … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
I previously had the email address: [email protected] outlook. I
My name is Henry ****, I previously had the email address: [email protected] outlook. I would like to reactivate this account number. Is this possible? … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
790 satisfied customers
Google won't let me into my email. I forgot my password and
Google won't let me into my email. I forgot my password ***** the verificstion code doesn't open the account … read more
Josh
Josh
It Support Specialist
Associate Degree
5,153 satisfied customers
It was deleted and now it, gmail, no longer recoverable and
it was deleted and now it JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)? Customer: gmail JA: How long has this been going on with your Gmail account? What troubleshooting have you tried… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
Haven't been able to log in to my gmail email on my computer
Haven't been able to log in to my gmail email on my computer since October 2016. It says Google couldn't verify its me so I can't sign in to this account right now. I put in the verification code sent… read more
Tim
Tim
Bachelors in Information Technology
12 satisfied customers
Sec...let me send copy... Outlook Hotmail.com I got a
Outlook Hotmail.com I got a message that doesn't make any sense, and with all the hacking and stuff during this political season, I think it is a scam. Your mail account will be closing soon . Verify! MT Microsoft.com account teamReply| Today, 11:02 AM Microsoft.com account team (*****@******.***) Microsoft account Security alert Dear valued Customer,To continue sending and receiving messages with your email account, please Validate your Outlook account. This helps us stop automated programs from sending junk email.Warning: You will no longer send or receive emails if update responds is not gotten from you within the next 72 hours. Microsoft respects your privacy.Thanks for your help and patience!The Outlook.com TeamMicrosoft Corporation, One Microsoft Way, Redmond, WA###-##-#### USA © 2016 Microsoft Corporation. All rights reserved. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,153 satisfied customers
I have windows 7 and use chrome and a gmail account. I would
I have windows 7 and use chrome and a gmail account. I would like to send out a mass email with each person's name in it, is it complicated?… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
I cant sign into my Outlook email account as I am consistently
I can't sign into my Outlook email account as I am consistently refused each new changed and reset password !! This happens over & over & over & over & over again & again!!! Sooo, April 26, 2013, I co… read more
Viet - Email Tech
Viet - Email Tech
Computer Support Specialist
Bachelor's Degree
40,834 satisfied customers
For some strange reason, when my wife invites me to a calendar
For some strange reason, when my wife invites me to a calendar event she puts on her Google Calendar, i dont receive the invitation on either my work account (outlook) or even my personal gmail accoun… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
i have gmail and use incredimail. Problem is incredimail not
i have gmail and use incredimail. Problem is incredimail not recognising password. Have changed it recently and again this am ..its driving me nuts… read more
A. Stevens
A. Stevens
Computer Engineer
530 satisfied customers
Hello Im having an issue with emails coming to me from gmail. a)
Hello I'm having an issue with emails coming to me from gmail. a) I am missing some emails that have been sent to my Gmail account - they show up on my Blackberry (was on line with Blackberry tech sup… read more
PCDrMiller
PCDrMiller
Bachelor\u0027s Degree
675 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x