How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John, Email Support Specialist
Category: Email
Satisfied Customers: 5425
Experience:  I've been in the IT industry for the past 7+ years. I do e-mail password recovery, compromised email account recovery and more.
Type Your Email Question Here...
John is online now
A new question is answered every 9 seconds

My outlook stopped updating email about 2 weeks ago. I get

This answer was rated:

Hi - my outlook stopped updating email about 2 weeks ago. I get the email on my phone, but not on our desktop. Any ideas??

Hello and welcome to justanswer. My name is***** will be assisting you today. Please give me a moment to review your question.

Customer: replied 2 months ago.

Is this email account or microsoft outlook email application?

Are you using a Windows or Mac desktop ?

What is the error message you are getting when you try to access the emails?

Thank you

Note: - Use the reply box just below type the reply in it and click on send.

Customer: replied 2 months ago.
Windows... No error message... Send receive indicates all mail has been received... but no email since August 9....

OK so its outlook the email application,Which is the email account you access using outlook ?

Customer: replied 2 months ago.
Outlook 2016

OK i understand.

Which is the email account you access using outlook 2016 ?

Customer: replied 2 months ago.
the address? Is***@******.***

On your PC could you please login to your roadrunner email account using this link : - see if you can access your emails using it.

Customer: replied 2 months ago.
hmmm... are you there??

Yes i am here and i had replied to you with a web link,Haven't you got it ?

Customer: replied 2 months ago.
via my phone??

No on your computer please.

John and other Email Specialists are ready to help you
Customer: replied 2 months ago.
Oh goodness, it's asking for my password ***** which I do not recall. Shall we just connect you and you drive??

I will give you the remote support link in a moment you need to type it and open it on the computer.

Please type this web address in the address bar of your web browser like you did to open the above link.that will open remote desktop session page in that page click on I Agree, then you will get Elisnore Screen Connect Client download and run it. If it asks for User Account Control click on Yes that will allow me to connect once I am connected to your PC I will post a message using the remote chat screen. If you have any trouble connecting please let me know. Do not close this Chat/Q&A page.

Connected and working on the issue.

Thank you.

Fixed the issue using remote support.