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Bryan
Bryan, Computer Support Specialist
Category: Email
Satisfied Customers: 11968
Experience:  8+ years of professional support for tech-related issues, including computers, email and software.
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I cannot send or receive. atmc.net, computer desktop. We

This answer was rated:

I cannot send or receive.
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: atmc.net
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: computer desktop. We have used incredimail for years with no problems.
JA: What troubleshooting have you tried?
Customer: attempted to re enter email info . Error: 35 5.7.8 Error: authentication failed: UGFzc3dvcmQ6
JA: Anything else you want the email expert to know before I connect you?
Customer: another error: ERR [AUTH] Authentication failed.

Hi,

When did you first start having this issue with Incredimail?

Please reply at the box below. Thank you,

Customer: replied 1 month ago.
Yesterday
Customer: replied 1 month ago.
No thanks I will try another method to repair.

PS: Please ignore any remote assistance offer (simply "X" it out) shown on this page; it's sent by our site and not by me. We do not need to do a remote session, and I'll reply back to you below now.

OK, please open up the following link first:

https://webmail.atmc.net/

Are you able to sign in here to your atmc webmail using your email address and password?

Customer: replied 1 month ago.
we can long in using webmail

OK, that indicates it's not a password ***** with your account. I'll need to check the Incredimail settings myself; can we go ahead with a free remote session now (ignore the paid offer shown by our site)?

Customer: replied 1 month ago.
Some how we were cut off. Just found this on my phone. I have since been able to receive emails but still am unable to send .

I see, no issues. Can we go ahead with a FREE remote session so that I can check Incredimail myself now?

Customer: replied 1 month ago.
what do I need to do?

OK, let's get started with the remote session now. Please open up the following link:

https://www.fastsupport.com/365892028
Follow the on-screen prompts to open/run the remote file, and click Yes when prompted to allow the remote connection. We will then be connected.

You will need to open up the remote link from your computer itself (it will not work on a phone). Here's the remote link again:

www.fastsupport.com/365892028

Connected now; thank you.

Your issue has been resolved via remote now. Kindly take a moment to rate my service by clicking on one of the five stars at the top of this page > Submit. Thank you,

Bryan and other Email Specialists are ready to help you
Customer: replied 1 month ago.
I found Bryan to be very good at his job. He fixed the problem in a very short time and fully to my satisfaction.

Thank you very much! Could you just take a moment to click on one of the five stars at the very top of this page? Thanks again!

Thank you very much for the rating and the bonus; I really appreciate it :) Take care!

Customer: replied 1 month ago.
Thanks again!
Customer: replied 1 month ago.
Guess what, still won' t send.

Hmm, that's odd. Let's go ahead with another remote session now.

Please open up the following link:

https://www.fastsupport.com/242737248
Follow the on-screen prompts to open/run the remote file, and click Yes when prompted to allow the remote connection. We will then be connected.

Customer: replied 1 month ago.
try typing is in the computer won't work

Oh, are you replying to me from another device now?

Customer: replied 1 month ago.
my iphone
Customer: replied 1 month ago.
Got you on the computer.
Customer: replied 1 month ago.
Should be on now
Customer: replied 1 month ago.
Computer says I'm connected to assistant

Your screen froze up at my end for some reason; are you still on here now?

Customer: replied 1 month ago.

OK, one moment - will provide you with another link now.

Please open up the following link on your computer now:

www.tinyurl.com/leesuttonJA1

On the page that opens up, click on "I Agree."

An "Elsinore Screen Connect" remote file will be downloaded by your browser; OPEN/RUN this file from your downloads, and we will be connected.

Customer: replied 1 month ago.
Tried this, won't open

Issue resolved via remote session; thank you.

Customer: replied 1 month ago.
Bryan,Back to cannot send with incredimail.

OK, let's go ahead with another remote session now.

Please open up the following remote link on the computer:

www.tinyurl.com/leesuttonJA2

You seem to have gone offline, so I have closed out the above remote session as well. Leave me a reply when you are back on, and I'll set up another remote session; thank you.

Customer: replied 1 month ago.
Bryan, I am here now. Went out for supper.

OK, please use the following remote link on your computer now:

www.tinyurl.com/leesuttonJA3