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I cannot send or receive. atmc.net, computer desktop. We

I cannot send or receive. JA...
I cannot send or receive.
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: atmc.net
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: computer desktop. We have used incredimail for years with no problems.
JA: What troubleshooting have you tried?
Customer: attempted to re enter email info . Error: 35 5.7.8 Error: authentication failed: UGFzc3dvcmQ6
JA: Anything else you want the email expert to know before I connect you?
Customer: another error: ERR [AUTH] Authentication failed.
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Answered in 1 minute by:
8/21/2017
Bryan
Bryan, Computer Support Specialist
Category: Email
Satisfied Customers: 12,438
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hi,

When did you first start having this issue with Incredimail?

Please reply at the box below. Thank you,

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Customer reply replied 3 months ago
Yesterday
Customer reply replied 3 months ago
No thanks I will try another method to repair.

PS: Please ignore any remote assistance offer (simply "X" it out) shown on this page; it's sent by our site and not by me. We do not need to do a remote session, and I'll reply back to you below now.

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OK, please open up the following link first:

https://webmail.atmc.net/

Are you able to sign in here to your atmc webmail using your email address and password?

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Customer reply replied 3 months ago
we can long in using webmail

OK, that indicates it's not a password ***** with your account. I'll need to check the Incredimail settings myself; can we go ahead with a free remote session now (ignore the paid offer shown by our site)?

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Customer reply replied 3 months ago
Some how we were cut off. Just found this on my phone. I have since been able to receive emails but still am unable to send .

I see, no issues. Can we go ahead with a FREE remote session so that I can check Incredimail myself now?

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Customer reply replied 3 months ago
what do I need to do?

OK, let's get started with the remote session now. Please open up the following link:

https://www.fastsupport.com/365892028
Follow the on-screen prompts to open/run the remote file, and click Yes when prompted to allow the remote connection. We will then be connected.

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You will need to open up the remote link from your computer itself (it will not work on a phone). Here's the remote link again:

www.fastsupport.com/365892028

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Connected now; thank you.

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Your issue has been resolved via remote now. Kindly take a moment to rate my service by clicking on one of the five stars at the top of this page > Submit. Thank you,

Bryan
Bryan, Computer Support Specialist
Category: Email
Satisfied Customers: 12,438
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified
Bryan and 87 other Email Specialists are ready to help you
Ask your own question now
Customer reply replied 3 months ago
I found Bryan to be very good at his job. He fixed the problem in a very short time and fully to my satisfaction.

Thank you very much! Could you just take a moment to click on one of the five stars at the very top of this page? Thanks again!

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Thank you very much for the rating and the bonus; I really appreciate it :) Take care!

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Customer reply replied 3 months ago
Thanks again!
Customer reply replied 3 months ago
Guess what, still won' t send.

Hmm, that's odd. Let's go ahead with another remote session now.

Ask Your Own Email Question

Please open up the following link:

https://www.fastsupport.com/242737248
Follow the on-screen prompts to open/run the remote file, and click Yes when prompted to allow the remote connection. We will then be connected.

Ask Your Own Email Question
Customer reply replied 3 months ago
try typing is in the computer won't work

Oh, are you replying to me from another device now?

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Customer reply replied 3 months ago
my iphone
Customer reply replied 3 months ago
Got you on the computer.
Customer reply replied 3 months ago
Should be on now
Customer reply replied 3 months ago
Computer says I'm connected to assistant

Your screen froze up at my end for some reason; are you still on here now?

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OK, one moment - will provide you with another link now.

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Please open up the following link on your computer now:

www.tinyurl.com/leesuttonJA1

On the page that opens up, click on "I Agree."

An "Elsinore Screen Connect" remote file will be downloaded by your browser; OPEN/RUN this file from your downloads, and we will be connected.

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Customer reply replied 3 months ago
Tried this, won't open

Issue resolved via remote session; thank you.

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Customer reply replied 3 months ago
Bryan,Back to cannot send with incredimail.

OK, let's go ahead with another remote session now.

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Please open up the following remote link on the computer:

www.tinyurl.com/leesuttonJA2

Ask Your Own Email Question

You seem to have gone offline, so I have closed out the above remote session as well. Leave me a reply when you are back on, and I'll set up another remote session; thank you.

Ask Your Own Email Question
Customer reply replied 3 months ago
Bryan, I am here now. Went out for supper.

OK, please use the following remote link on your computer now:

www.tinyurl.com/leesuttonJA3

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Ask Bryan Your Own Question
Bryan
Bryan
Bryan, Computer Support Specialist
Category: Email
Satisfied Customers: 12,438
12,438 Satisfied Customers
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.

Bryan is online now

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