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Can not type in body of e mail, Century Link, web browser?

Can not type in body...
Can not type in body of e mail
JA: Just to clarify, what email service provider are you using?
Customer: Century Link
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web browser?
JA: What troubleshooting have you tried?
Customer: do not know any
JA: Anything else you want the email expert to know before I connect you?
Customer: no
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Answered in 5 minutes by:
8/21/2017
John
John, Email Support Specialist
Category: Email
Satisfied Customers: 5,532
Experience: I've been in the IT industry for the past 7+ years. I do e-mail password recovery, compromised email account recovery and more.
Verified

Hello and welcome to justanswer. My name is***** will be assisting you today. Please give me a moment to review your question.

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Are you able to reply to an email also which web browser are you using to access this email account?

Are you using a windows or mac computer ?

Thank you

Note: - Use the reply box just below type the reply in it and click on send.

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Customer reply replied 3 months ago
Windows 10 Can not reply or type at all

OK which web browser are you using to access this email account?

Are you using a windows or mac computer ?

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Customer reply replied 3 months ago
Its just a big e
Customer reply replied 3 months ago
This happened after entering windows 10

OK one moment please.

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Do you have any other web browser installed in the computer like Chrome or Firefox ?

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Customer reply replied 3 months ago
crome

OK please try to access your email in that chrome and then try to type a email and send it to yourself and see if its working.

Let me know?

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Did you check it and were you able to compose/write a new email in chrome ?

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Customer reply replied 3 months ago
do not remember password

I believe the password ***** ***** in edge ( the big e ) because of that you are able to access your email automatically without entering the password ***** i correct ?

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In that case may I remote access to your PC and check the issue you are facing directly. It’s secure and also you can see what all I am doing in the PC. Let me know so that I can give you the link to do that.

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Customer reply replied 3 months ago
Ok Is it without more cost?

There is a additional charge which is usually 39$ but i will send you lower charge which is 10$ is that OK with you?

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Customer reply replied 3 months ago
no

In that case i will do it without additional charge for this time is that OK with you?

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Customer reply replied 3 months ago
Thank you

One moment please.

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To do remote support please click on this link http://www.justanswer.com/remotedesktop/join.aspx?Session=cd7093a6-1627-49b5-a180-e81d689a9311 that will open remote desktop session page in that page click on I Agree, then you will get Elisnore Screen Connect Client download and run it. If it asks for User Account Control click on Yes that will allow me to connect once I am connected to your PC I will post a message using the remote chat screen. If you have any trouble connecting please let me know. Do not close this Chat/Q&A page.

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The problem had been solved. Please rate me using the rating options (stars) on the top of this page, select the rating and click on submit.Have a Great God Blessed Day. If you need any help in the future please use this link to ask for me http://www.justanswer.com/computer/expert-john/

Sincerely,

John

John
John, Email Support Specialist
Category: Email
Satisfied Customers: 5,532
Experience: I've been in the IT industry for the past 7+ years. I do e-mail password recovery, compromised email account recovery and more.
Verified
John and 87 other Email Specialists are ready to help you
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John
John
John, Email Support Specialist
Category: Email
Satisfied Customers: 5,532
5,532 Satisfied Customers
Experience: I've been in the IT industry for the past 7+ years. I do e-mail password recovery, compromised email account recovery and more.

John is online now

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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