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Won't accept my e-mail address as being mine, trying to

won't accept my e-mail address...
won't accept my e-mail address as being mine, trying to access an account to get my results of blood tests
JA: Just to clarify, what email service provider are you using for this account?
Customer: bell
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web browser
JA: What troubleshooting have you tried?
Customer: none it just says can't use this email
JA: Anything else you want the email expert to know before I connect you?
Customer: no
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Answered in 3 minutes by:
8/21/2017
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 40,281
Experience: Over 15 year experience in Email Systems and Programs
Verified

Hi there and welcome

Can you tell me please when you were last able to access your account?

Please let me know

Thank you

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Customer reply replied 3 months ago
I am trying to set up an account, with Life Labs to get my blood results, and it just keeps telling me I can't use this email
Customer reply replied 3 months ago
it is the only e-mail address I have

Ok, then it looks like it has been used before.

Have you setup an account here before?

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Customer reply replied 3 months ago
no I tried but was unable to that day either and no one else has used it, so I gave up and never tried again until today

Ok, try to sign in using an existing account then choose to reset the password ***** a reset password ***** is sent to your email account.

Once done, reset the password ***** sign in using it

Let me know the results please.

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Customer reply replied 3 months ago
Okay tried to reset my password ***** the say they can't find my e-mail address

Cann I connect to your computer please and we will do this together

It will not cost you anything extra

If you are on a windows computer, Click this link download.teamviewer.com/download/TeamViewerQS.exe Else for a Mac computer, Click this link download.teamviewer.com/download/TeamViewerQS.dmg A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer). Run the program and it shows you and ID and Password. Give me the ID and Password ***** please so I can connect Do not close the program but leave it open else I will not be able to connect Thank you
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Customer reply replied 3 months ago
My ID number is ***** 320 711 password ***** *****

Can you double check the ID as it says it is not correct or you closed the program (you need to leave it open)

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Customer reply replied 3 months ago
that is the id number, I won't touch anything
Customer reply replied 3 months ago
maybe I did close it what now

you did, open it again and give me new password ***** leave it open

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Customer reply replied 3 months ago
ID num. 841 320 711, password *****

yes that works

Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 40,281
Experience: Over 15 year experience in Email Systems and Programs
Verified
Richard and 87 other Email Specialists are ready to help you
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Richard
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 40,281
40,281 Satisfied Customers
Experience: Over 15 year experience in Email Systems and Programs

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