Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

I am not receiving emails for one of my google email

I am not receiving...

I am not receiving emails for one of my google email accounts. It is not in spam or trash and no filters are on.

Technician's Assistant: Just to clarify, what email service provider are you using for this account?

I think it is google. no one owns the domain.

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Gmail

Technician's Assistant: How long has this been going on with your Gmail account? What troubleshooting have you tried?

For a few months. I checked spam, trash, filters and I can send emails from that account, just not receive

Show More
Show Less
Ask Your Own Email Question
Answered in 3 minutes by:
8/21/2017
John
John, Email Support Specialist
Category: Email
Satisfied Customers: 5,922
Experience: I've been in the IT industry for the past 7+ years. I do e-mail password recovery, compromised email account recovery and more.
Verified

Hello and welcome to justanswer. My name is***** will be assisting you today.

Is there any filters set for the incoming mail ?

How do you access this gmail account is it using web browser or email application also are you using a windows or mac computer to access this email account ?

Thank you

Note: - Use the reply box just below type the reply in it and click on send.

Ask Your Own Email Question
Customer reply replied 10 months ago
No filters. through Google Chrome, windows 10

Are you getting any error message on Gmail ?

Ask Your Own Email Question
Customer reply replied 10 months ago
No.

On the inbox does it show total number of emails ?

Ask Your Own Email Question
Customer reply replied 10 months ago
it says 1-50 of many. says i am using .55 GB

You mean 550 MB of email storage ?

Ask Your Own Email Question
Customer reply replied 10 months ago
It says that is what I am using but that my account has unlimited storage.

There is a storage limit but its definitely not 550 MB.I will give you a link to check the storage limit please give me a moment.

Ask Your Own Email Question

First make sure you are signed in to your gmail account that has the issue then open this link : - https://www.google.com/settings/storage then let me know the total size it used and how much left.

Ask Your Own Email Question
Customer reply replied 10 months ago
75 GB vs. 15 GB available, only 5% used

OK so its not storage issue.Have you tried sending test mail from another email account to this problematic one?

Ask Your Own Email Question
Customer reply replied 10 months ago
from a few different accounts, using gmail and hotmail. Nothing worked. I have not received an email to that account since July 11 from anyone.

Did you check the email forwarding section to see if the emails are being forwarded also have you tried changing the password ***** see if that helps?

Ask Your Own Email Question

Also if you have different inbox tabs please check if any of it have your new emails.

Ask Your Own Email Question
Customer reply replied 10 months ago
It does not show any forwarding addresses in settings. Looking at how to change password. I only have one inbox tab.

OK you can change password ***** this link : - https://myaccount.google.com/security?utm_source=OGB&utm_medium=act#signin then click on password ***** it will ask for current password ***** it then you will get the option to change the password.Please try it and let me know.

Ask Your Own Email Question
Customer reply replied 10 months ago
I changed the password ***** sent an email from a different account and nothing came through.

Other than this computer do you access this gmail account on any other devices if so have you checked on that device ?

Ask Your Own Email Question
Customer reply replied 10 months ago
I use my iphone and Ipad. No emails were received there either.

You are also not getting bounced email message either am i correct?

Ask Your Own Email Question
Customer reply replied 10 months ago
No one that sends an email is getting bounced message.

Is the domain of the email account ends with @gmail.com or is it something else ?

Ask Your Own Email Question
Customer reply replied 10 months ago
gmail
Customer reply replied 10 months ago
Sorry, that is wrong.
Customer reply replied 10 months ago
cacheadvisors.net

OK so you are accessing this email address using gmail am i correct?

Ask Your Own Email Question
Customer reply replied 10 months ago
hmmm....maybe my credit card expired with the domain?

If the domain expired you wont be able to send or receive emails.Let me check for further details.

Ask Your Own Email Question

There seems to be some errors in your email hosting please use this link to check it : - https://mxtoolbox.com/domain/cacheadvisors.net/

Ask Your Own Email Question

Who created this company email and domain for you ?

Ask Your Own Email Question
Customer reply replied 10 months ago
I think I did on godaddy. I think maybe it expired and someone took it. I tried signing into go daddy with the @cacheadvisors.net account and my email there and it says it does not recognize my email. This happened to a company I know. They never got a notice that their account expired and someone grabbed it when it did and tried to charge them a lot to get it back.

That is strange usually the hosting company sends a email before expiring.Does godaddy only host email or is their a website too?

Ask Your Own Email Question
Customer reply replied 10 months ago
both

is the website address www.cacheadvisors.net ?

Ask Your Own Email Question
Customer reply replied 10 months ago
I never set up the website but i owned the right to.

OK checking for more details to make sure godaddy is the one hosting it.Please give me a moment.

Ask Your Own Email Question

Its hosted by godaddy i checked it.Can you try to access your email using this link : - https://sso.godaddy.com/?app=o365&realm=pass

Ask Your Own Email Question
Customer reply replied 10 months ago
It says i entered an incorrect password.

have you tried the new password ***** the previous password ?

Ask Your Own Email Question
Customer reply replied 10 months ago
They work on my gmail to access my gmail account if I sign out. But not on the godaddy site. Pretty sure that someone has taken the domain and is now the administrator. Leaving me access to the account but not able to receive emails. Probably getting the emails themselves. I think it is a scam to get people to pay to get the account back.

I understand then sorry to say that you need to contact godaddy to regain control of your domain.

Ask Your Own Email Question
Customer reply replied 10 months ago
thanks

You are welcome.Is there anything else you like to know ?

If you do not have any further questions please rate me using the rating options (stars) on the top of this page, select the rating and click on submit. If you need any help in the future please use this link to ask for me http://www.justanswer.com/computer/expert-john/

Sincerely,

John

John
John, Email Support Specialist
Category: Email
Satisfied Customers: 5,922
Experience: I've been in the IT industry for the past 7+ years. I do e-mail password recovery, compromised email account recovery and more.
Verified
John and 87 other Email Specialists are ready to help you
Ask your own question now
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask John Your Own Question
John
John
John, Email Support Specialist
Category: Email
Satisfied Customers: 5,922
5,922 Satisfied Customers
Experience: I've been in the IT industry for the past 7+ years. I do e-mail password recovery, compromised email account recovery and more.

John is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,735 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,715 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

682 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I cant login to my outlook account and microsoft locked the
I cant login to my outlook account and microsoft locked the account … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I cannot connect to POF. It says invalid user name or
I cannot connect to POF. It says invalid user name or password. I even made a new account and the same thing happened. I'm very frustrated. … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I need to increase the font in my email. Aol. All of the
I need to increase the font in my email JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)? Customer: aol JA: How do you usually access your email? On a phone or tablet, or through a web bro… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
Email from iCloud re payment problem tried to follow the
Email from iCloud re payment problem tried to follow the info not getting any where. Can you help me please. … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
31 satisfied customers
My pc was reset by windows they were having problems I
my pc was reset by windows they were having problems I cannot get my email back . it locks up. … read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
932 satisfied customers
My gmail I have no other email to open up a code. No its on
my gmail***@******.*** I have no other email to open up a code … read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
Ellen, i was speaking with Alyssa yesterday about my
Hi Ellen, i was speaking with Alyssa yesterday about my password ***** *****vermore, and she said she would know what was happening,,the url could not open. … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I am trying to set up an account for my current phone and my
I am trying to set up an account for my current phone and my new phone. Please help me! … read more
Mirza Vaseem
Mirza Vaseem
Bachelor\u0027s Degree
10 satisfied customers
I can not remember my password! Frustrating beyond words!
I can not remember my password ! Frustrating beyond words! … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,439 satisfied customers
I received an email that my account had been used (not by
I received an email that my account had been used (not by me). I was in the process of Responding when I clicked on the email and it disappeared! What do I do now to unlock my account? … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
31 satisfied customers
Looking back, i think the down load did not work properly.
Looking back, i think the down load did not work properly. Maybe that's why you could respond properly. My apologies!… read more
Harry
Harry
1,977 satisfied customers
How to copy your google contacts emergency info from old
How to copy your google contacts emergency info from old Android phne to new one. … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I have been here before but got lost in the process! I have
I have been here before but got lost in the process! I have not had ATT mail for a week. Tech support told me it was mu ATT U-verse and sent a technician out who said I'd been struck by lightning and … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
969 satisfied customers
My sister set a pass word on my husbands trac phone. we cant
hello my sister set a pass word on my husbands trac phone. we cant remember the pass word. we called tracphone with no help they tried resetting and it wouldn't work. then they told us to take it to w… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Where can I fined my email password. Gmail. Direct log in.
where can I fined my email password JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)? Customer: gmail JA: How do you usually access Gmail? On a phone or tablet, or through a web browser? C… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
I had an alert to upgrade my Outlook whichI did and now I
I had an alert to upgrade my Outlook whichI did and now I have 2 Icons in my dock. one is the original, blue box with letter behind, the new one is a Yellow … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Several weeks ago, the following window showed an email that
Several weeks ago, the following window showed an email that was too long (or filled too much space) to allow me to send out my emails, even though I could receive emails: … read more
Jason Jones
Jason Jones
AAS Information Technology
6,324 satisfied customers
I am sending a favorite video to 8 people. They do not get
I am sending a favorite video to 8 people. They do not get it as it is in their and my spam folder. … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
789 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x