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Not able to send or receive email thru Outlook 2010 on my

email address***@******.***...
Not able to send or receive email thru Outlook 2010 on my email address***@******.***
Ask Your Own Email Question
Answered in 2 minutes by:
8/20/2017
Jason Jones
Jason Jones, Computer Technician
Category: Email
Satisfied Customers: 17,074
Experience: 10+ years of work experience.
Verified

Hello,
I am sorry to hear about your problem. My name is ***** *****, I am a Tech Expert with over 20 years of experience and look forward to helping you today.

May I ask what happens when you attempt to send or receive emails in Outlook? Are you given any type of error message?

I will be standing by, looking forward to your response.
Thank you,
Jason

Ask Your Own Email Question
Customer reply replied 3 months ago
error message: "The set of folders cannot be opened. The information store could not be opened."

Thank you for the update. May I connect with you remotely to troubleshoot the issue directly? When the remote session begins, we will be able to communicate back and forth via a chat window that will appear on your computer screen.

Jason Jones
Jason Jones, Computer Technician
Category: Email
Satisfied Customers: 17,074
Experience: 10+ years of work experience.
Verified
Jason Jones and 87 other Email Specialists are ready to help you
Ask your own question now

Thank you. Let's begin the remote help session now.

Follow the instructions below to begin the remote helping screen.

Remote page: http://remote.jasonfixedit.com

After clicking the link above, enter the following two digit number: 06 and click the circle button to start the remote application.
(After the file finishes downloading, please open the file and run it.)

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Ask Jason Jones Your Own Question
Jason Jones
Jason Jones
Jason Jones, Computer Technician
Category: Email
Satisfied Customers: 17,074
17,074 Satisfied Customers
Experience: 10+ years of work experience.

Jason Jones is online now

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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