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I cannot get onto my new laptop (not this one) due to

I cannot get onto...

I cannot get onto my new laptop (not this one) due to needing a password ***** am not sure of......

Technician's Assistant: When did you last reset your username and password?

On than one - two or three months ago.

Technician's Assistant: How do you access your email most often? On a phone or tablet, or through a web browser?

Phone mostly but use all

Technician's Assistant: What troubleshooting have you tried?

It is the password ***** open the laptop and so i really can't do much

Technician's Assistant: Anything else you want the email expert to know before I connect you?

Email is no problem

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Answered in 6 minutes by:
8/19/2017
Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 21,964
Experience: Email expert with over 5 years experience
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Which operating system is on the computer?

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Customer reply replied 11 months ago
How?
I can't open it.

Which operating system is on the computer?

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Customer reply replied 11 months ago
I have multiple devices.This is a Lenovo with Intel.

What is the operating system on the computer that you cannot sign onto?

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Customer reply replied 11 months ago
It is Windows - bought this year

Windows XP, Vista, 7, 8, or 10?

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Customer reply replied 11 months ago
10

Is the computer signing onto a username account or does it show an email address?

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Customer reply replied 11 months ago

It shows my email address **** I have tried my gmail password ***** many times.

Even though it shows the Gmail account, it would be the Microsoft password.

Have you tried to reset the Microsoft password?

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Customer reply replied 11 months ago
I will try that later.
I have to leave.
They said this was $5 refundable and so I must call it quits.

Sure, you can call our customer service at 1-***-***-****

Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 21,964
Experience: Email expert with over 5 years experience
Verified
Josh and 87 other Email Specialists are ready to help you
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Josh
Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 21,964
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