Need Help With Email? Ask Your Email Questions Online
Hi! My name is ***** ***** I will be assisting you. Let's get started!
Do you only have an issue with that user?
If they send you an email first and you reply back to it, do they receive it?
We will need to see if it happens with other users and if you can send a response to their email without any issues.
Yes, remote assistance is an additional charge.
Yes, I am here.
Did you request an email from the person?
That is correct -- I have declined that request at the moment because I need to wait until that person sends you a message first.
It appears that another expert has accepted the remote assistance for you so they will reply back when you hear from her.