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Sandy
Sandy, Computer Specialist
Category: Email
Satisfied Customers: 6258
Experience:  B.Tech, I have 10+ years of experience in fixing email issues.
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I am getting an error message saying cannot expand folder.

This answer was rated:

i am getting an error message saying cannot expand folder
JA: How's your internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?
Customer: connection is fine i am using outlook
JA: Are there any antivirus or firewall settings that could block you from receiving mail?
Customer: no
JA: Anything else you want the email expert to know before I connect you?
Customer: no thanks

Hello! My name is Sandy.I'm reviewing your question now. Let's get started!
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Customer: replied 2 months ago.
okay

May I connect with you remotely (over secure network session) to check/fix the issue directly?

Secure Remote support can save a lot of time. I will fix the issue while you stay in front of your computer. It is 100% safe and secure.

Sandy and other Email Specialists are ready to help you

Click the link:

http://www.justanswer.com/remotedesktop/join.aspx?Session=09dd90a9-d71f-48ac-8420-279daf8218bc

Scroll down on that page and click "I Agree".

Download/allow and run this program(elinsore.screenconnect) to start secure remote session.

I am in the hospital today. I will work with you tomorrow.

I will work with you tomorrow on Monday. Thank you.