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May I connect with you remotely (over secure network session) to check/fix the issue directly?
Secure Remote support can save a lot of time. I will fix the issue while you stay in front of your computer. It is 100% safe and secure.
Click the link:
Scroll down on that page and click "I Agree".
Download/allow and run this program(elinsore.screenconnect) to start secure remote session.
I am in the hospital today. I will work with you tomorrow.
I will work with you tomorrow on Monday. Thank you.