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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 6959
Experience:  Computer Software Support Specialist for more than 10 years
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I would like to reset my acc password, about 6 mth ago,

This answer was rated:

i would like to reset my acc password
JA: When did you last reset your username and password?
Customer: about 6 mth ago
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: phone and laptop
JA: What troubleshooting have you tried?
Customer: i took my other computor ASUS to a com tec he could not fix it. he directed to you
JA: Anything else you want the email expert to know before I connect you?
Customer: no

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Can you please tell me your problem or affected email account so that I can check its status and recovery options for you?
Please let me know by replying to me here so that I can help you further.
Best regards,

Customer: replied 2 months ago.
we can not access the computer because microsoft keeps asking for a account password ***** my ASUS laptop computer, we keep getting the answer that we have put in an invalid password ***** but we have not done that.

Thank you for writing back with that information.

1. Are you sure that you are entering the correct password?

2. Also, have you been asked for password ***** login to your computer before and then suddenly the password ***** you have been using is NOT accepted?

3. Are you using a different computer right now?

Jess M. and 5 other Email Specialists are ready to help you